QUESTIONNAIRE OSHA VIOLENCE AT THE WORK SITE

Do drivers exchange money with the public?

Do buses run during evening or late-night hours?

Are routes located in a high crime area?

Has a driver experienced a robbery in the past 3 years?

Has a driver experienced other violent acts in the past 3 years?

Has a driver experienced threats, harassment, or other abusive behavior in the past 3 years?

Do drivers have access to a telephone with an outside line?

Are emergency telephone numbers for law enforcement, fire and medical services, and internal contact person posted in the vehicle?

Are emergency telephone numbers programmed in to company telephones?

Is the entrance to the building/bus yard easily seen from the street and free of heavy shrub growth?

Is lighting bright in outside, parking and adjacent areas?

Are windows and views outside and inside clear of advertising or other obstructions?

Are fare collection vaults in plain view of customers?

Are security cameras and mirrors placed in locations throughout the vehicle that would deter robbers or provide greater security for employees?

Are there height markers on exit doors to help witnesses provide more complete descriptions of assailants?

Are drivers compartments protected with bullet-resistant enclosures or plexi-glass screens?

Are there emergency procedures in place to address robberies and other acts of potential violence?

Have workers been instructed to report suspicious persons or activities?

Are workers trained in emergency response procedures for robberies and other crimes that may occur on the premises?

Are workers trained in conflict resolution and in nonviolent response to threatening situations?

Is fare collection control a key element of the establishment's violence and robbery prevention program?

Are signs posted notifying the public that limited cash, no drugs, and no other valuables are kept on the premises?

I.D. Badges used?

Emergency numbers posted?

Internal procedures for conflict (problem) situations?

Procedures for worker dismissal?

Limit spouse and family visits to designated areas?

Key control procedures?

Access control to the workplace?

Objects which may become missiles removed from the area?

Parking prohibited in fire zones?

Other:

Workplace Violence Inspection Checklist:

STAFFING

Is there someone responsible for building security?

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Who is it?

First NameLast Name

Are workers told who is responsible for security?

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Is adequate and trained staffing available to protect workers against assaults or other violence?

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Is there a “buddy system” to use when workers are in potentially dangerous situations?

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Are there trained security personnel accessible to workers in a timely manner?

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Do security personnel have sufficient authority to take all necessary action to ensure worker safety?

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Are security personnel provided outside the building?

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Is the parking lot attended or otherwise secure?

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Are security escorts available to walk workers to and from the parking lot?

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Are workers trained in the emergency response plan (for example, escape routes, notifying the proper authorities)?

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Are workers trained to report violent incidents or threats?

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Are workers trained in how to handle difficult customers?

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Are workers trained in ways to prevent or defuse potentially violent situations?

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Are workers trained in personal safety and self-defense?

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Are there enough exits and adequate routes of escape?

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Can exit doors be opened only from the inside to prevent unauthorized entry?

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Is the lighting adequate to see clearly in indoor areas?

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Are there worker-only work areas that are separate from public areas?

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Is a secure place available for workers to store their personal belongings?

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Are private, locked restrooms available for staff?

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Security Measures

Does the workplace have:

Physical barriers (Plexiglas partitions, elevated counters to prevent people from jumping over them, bulletproof customer windows, etc.)?

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Security cameras or closed-circuit TV in high risk areas?

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Panic buttons (portable or fixed)?

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Alarm systems?

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Internal phone system to activate emergency assistance?

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Phones with an outside line programmed to call 911?

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Two-way radios, pagers or cellular phones?

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Security mirrors (convex mirrors)?

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Secured entry (buzzers)?

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Personal alarm devices?

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Outside The Facility

Do workers feel safe walking to and from the workplace?

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Are the entrances to the building clearly visible from the street?

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Is the area surrounding the building free of bushes or other hiding places?

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Is video surveillance provided outside the building?

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Is there enough lighting to see clearly outside the building?

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Are all exterior walkways visible to security personnel?

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Is there a nearby parking lot reserved for workers only?

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Is the parking lot free of bushes or other hiding places?

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Is there enough lighting to see clearly in the parking lot and when walking to the building?

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Have neighboring facilities and businesses experienced violence or crime?

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Workplace Procedures

Is public access to the building controlled?

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Are floor plans posted showing building entrances, exits?

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Are these floor plans visible only to staff and not to outsiders?

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Is other emergency information posted, such as telephone numbers?

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Are special security measures taken to protect people who work late at night (escorts, locked entrances, etc.)?

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Are authorized visitors to the building required to wear ID badges?

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Are identification tags required for staff (omitting personal information such as the person’s last name and Social Security number)?

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Are workers notified of past violent activity?

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Is there an established liaison with local police?

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Are broken windows and locks repaired promptly?

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Are security devices (locks, cameras, alarms, etc.) tested on a regular basis and repaired promptly when necessary?

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Field Work
Staffing:

Is there adequate staffing in the establishment?

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Are escorts or “buddies” provided for people who work in potentially dangerous situations?

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Training:

Are workers briefed about the area in which they will be working (gang colors, neighborhood culture, language, drug activity, etc.)?

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Are workers who work late at night or early mornings advised about special precautions to take?

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Work Environment:

Is there enough lighting to see clearly in all areas where workers must go?

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Are there safe places for workers to eat, use the restroom, store valuables, etc.?

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Are there places where workers can go for protection in an emergency?

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Is safe parking readily available for workers?

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Security Measures:

Are workers provided two-way radios, pagers or cellular phones?

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Are workers provided with personal alarm devices or portable panic buttons?

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Are bus/shuttle door and window locks controlled by the driver?

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Are bus/shuttle equipped with physical barriers (Plexiglas partitions, etc.)?

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Work Procedures:

Are workers given maps and good directions covering the areas where they will be working?

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Are workers given alternative routes to use in neighborhoods with a high crime rate?

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Does a policy exist to allow workers to refuse service to unruly customers?

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Has a liaison with the police been established?

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Do workers avoid carrying unnecessary items, which someone could use as a weapon against them?

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Is a safe vehicle or other transportation provided by the employer for use when conducting company business?

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Are vehicles used in the field routinely inspected and kept in good working order?

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Is there always someone who knows where each worker is while traveling during business hours?

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Are workers notified of past violent acts committed by customers or other personnel?

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Are special precautions taken when workers:

Perform “enforcement” functions (parking control officers, inspectors, etc.)?

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Have to take something away from customers (illegal credit cards)?

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Have contact with people who behave violently?

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Have contact with dangerous animals (dogs, rodents, etc.)?

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Name

First NameLast Name

Email

example@example.com

Location

QUESTIONNAIRE OSHA VIOLENCE AT THE WORK SITE

Checklist:

Environmental Factors

Engineering Controls

Administrative/Work Practice Controls