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Pre-Employment Assessment Test
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1
Name
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First Name
Last Name
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E-mail
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3
Instructions: Read each statement carefully and select the response that best answers the question.
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1.What is the primary purpose of WhatsApp Business API?
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a) Personal communication
b) Business communication
c) Social networking
d) Entertainment
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2) Which feature distinguishes WhatsApp Business from regular WhatsApp?
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a) End-to-end encryption
b) Group messaging
c) Business profile and tools
d) Voice calling
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3) Which of the following is NOT a feature of WhatsApp Business API?
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a) Automated messages
b) Integration with CRM systems
c) Business profile customization
d) Broadcast lists
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4) How can businesses use WhatsApp Business API for customer support?
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a) Share memes and jokes
b) Send promotional messages
c) Provide real-time support and assistance
d) Ignore customer inquiries
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5) Which of the following is a benefit of using WhatsApp Business API for businesses?
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a) Increased personal privacy
b) Enhanced customer engagement
c) Reduced message security
d) Limited reach
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6) How does WhatsApp Business API help in automating responses?
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a) By manually typing responses to each message
b) By integrating with chatbots and automated tools
c) By hiring more customer service representatives
d) By ignoring customer inquiries
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7) How does WhatsApp Business API ensure message security?
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a) By encrypting messages end-to-end
b) By allowing public access to messages
c) By storing messages in plain text format
d) By sharing messages on social media platforms
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8) What is the primary advantage of using WhatsApp Business API over traditional SMS for business communication?
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a) Higher cost
b) Limited reach
c) Richer media support
d) Lower open rates
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9) Which of the following is the most common use case for the WhatsApp Business API?
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Customer service
Marketing
Transactional
Reminders
All of the above
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13
10. What is the purpose of WhatsApp Business API analytics?
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a) To track the location of customers
b) To monitor the performance of business messages
c) To send spam messages to customers
d) To delete customer messages
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14
11. Your OTP is 169025, of your MSG24x7 service purchase, do not share it with anyone”. This SMS is
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Promotional Type
Transaction Type
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12. Hurry! Offer 25% off in any package of Bulk SMS from MSG24x7”. This message is
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Utility Type
Authentication Type
Marketing Type
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16
13) What does the green badge on a WhatsApp Business account signify?
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a) Higher message delivery rates
b) Verified as an official WhatsApp Business account
c) Unlimited message sending capability
d) Access to premium features
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14) How does a business obtain the green badge on WhatsApp Business?
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a) By paying a fee to WhatsApp
b) By completing a verification process
c) By sending a request to WhatsApp support
d) By having a large number of followers
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18
15) Once a WhatsApp Business account receives the green badge, what benefit does it have?
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a) Increased message character limit
b) Enhanced visibility to customers
c) Ability to send messages without restrictions
d) Access to exclusive emojis
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16) Can businesses pay to Meta to expedite the process of getting the green badge on WhatsApp Business?
a) Yes
b) No
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17) What documents are typically required for Facebook Manager account verification for WhatsApp Business API access?
a) Personal photos
b) Business licenses and certificates
c) Favorite movie reviews
d) Travel itineraries
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21
18) What is the purpose of Facebook Manager account verification for WhatsApp Business API access?
a) To ensure compliance with WhatsApp's business policies
b) To limit the number of businesses using WhatsApp Business API
c) To increase the cost of using WhatsApp Business API
d) To discourage businesses from using WhatsApp Business API
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22
19) Can a business use WhatsApp Business API without linking it to a Facebook Manager account?
a) Yes
b) No
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20) How long does the verification process for Facebook Manager account typically take?
a) Few minutes
b) Few hours
c) 2 Working days
d) Few weeks
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21) What steps can a business take to expedite the Facebook Manager account verification process for WhatsApp Business API access?
a) Paying a fee to Facebook
b) Completing the verification form accurately
c) Sending multiple verification requests
d) Providing false information
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25
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