What to expect in a BHIS session?:
BHIS stands for Behavioral Health Intervention Services. Throughout our BHIS sessions, we will set treatment goals to work on different behavioral skills. Some examples of goals and behaviors that we work on are: listening and following directions, impulse control, anger management skills, coping skills, emotional identification and expression, conflict resolution, etc. BHIS Providers use different play therapy techniques, games and activities to work with you and your family to practice these skills and behaviors in a fun way.
Insurance:
We cannot guarantee that BHIS services will be paid for by your insurance. To confirm with your insurance what services they will pay for and how much, pleasecall the number on the back of your insurance card. The code to ask insurance about is H2019. If asked, our NPI number is 1578963377. You can also call our billing department at 1-800-531-4236 and press 0 for billing related questions, or email help@heartandsolutions.net. By signing this expectation form, you’re agreeing that any services not paid for by your insurance company are your financial responsibility.
Cancellation Policy:
You are allowed three no-shows or late cancels (less than 24 hour notice) within a three month period. After three times, you will be placed on standby status. If you cancel your scheduled session, but reschedule it for the same week, this will not count against your three cancellations. Standby status means that you will only be able to schedule with your provider for a session to occur within 24 hours. If you are on standby status and you no-show or cancel again, you will be discharged and referred to another provider for services. You may contact us to resume services after three months. You may return to good standing by completing three consecutive sessions while on standby status. If you return to good standing and then cancel or no show three more times in three months, you will be discharged at that time and are not allowed to go on standby status twice in the same calendar year. You can contact Heart and Solutions in January to restart services if you would like at 1-800-531-4236.
Hours:
Your child was approved by your insurance company to be seen for ___ hours per week. I am able to be contacted by phone or text message during the week between ___and ___. If you contact me before or after that time, I may not respond again until those office hours. If you need to contact me regarding schedule changes, please contact my phone number directly, not the 800 number. If I fail to show up for our session, or if you have any questions, concerns or compliments, you can contact my supervisor at 1-800-531-4236.
Session Expectations:
Sessions must take place either in the home, office or in a private, confidential space at the school. School sessions can only take place after school hours, unless the school gives prior approval. We are only allowed to take children out of non-core classes for sessions. Home and office sessions can only take place after school hours during the school year. Parent/guardian participation is required for at least half of the time that we meet for sessions. During sessions, we would appreciate limited phone use and no smoking while we are in the home. If your pet is distracting during the session, we reserve the right to ask you to put them away while we are there. Telehealth sessions are only allowed for clients with Medicaid insurance. BCBS does NOT allow telehealth BHIS sessions.
Mandatory Reporting Policy:
All employees of Heart and Solutions are mandatory reporters for child and dependent adult abuse. If we have reason to suspect that a child or an elderly or incapacitated adult is abused, exploited or neglected, we are required by Iowa law to report the matter immediately to the Iowa Department of Human Services.
Confidentiality:
We will not share any information about you or your services with Heart and Solutions without a release of information signed by you. Anytime anyone other than an immediate family member of your child comes to the session, we will ask you to sign a release allowing that person to know about your services with us before continuing with the session. Heart and Solutions employees are not allowed to spend personal time with clients or families of clients outside of regular session time. This includes attending outside family/school events or holidays, socializing on the phone or in person, or spending time with the client or family of the client in non-private places, such as the store, mall, parks, etc. Employees of Heart and Solutions are also not allowed to be friends with clients or any family member of clients on social media. Heart and Solutions does have several social media pages; Facebook, Instagram, Twitter and Pinterest, where you can follow or “like” our pages to see information about our agency or providers at the agency.
Threat to Health or Safety:
Heart and Solutions team members reserve the right to end a session if they feel unsafe in any way. Additionally, by signing this document, you agree that if any member of your session does not conduct themselves in a respectful manner to any team member, confidentiality rights are waived and the police will be contacted. Should a team member be physically injured by another person in session, in the office or while performing their work duties, we reserve the right to file appropriate legal and civil charges.