Number Suspension Appeal Form
Introduction
This form is designated for users whose Talk Now (former name: Text Master) number has been suspended due to suspected violations of the 10 DLC rules(https://www.10dlc.org/en/shaft) that prohibit the sending of certain types of content via SMS and MMS. These rules are designed to prevent abuse and ensure compliance with regulatory standards. Examples of prohibited content include messages related to SHAFT(Sex, hate, alcohol, firearms, and tobacco), high-risk financial services, illegal substances, and gambling, among others.We employ AI technology to monitor and detect potential violations. While this technology helps us manage and enforce these rules efficiently, it is not infallible and may sometimes lead to incorrect suspensions. If you believe that your number was wrongfully suspended, please complete this form to appeal the decision. We will review your submission and notify you via email regarding our final decision.
Personal Information:
All personal information submitted in this form will be protected in accordance with our privacy policy. We are committed to maintaining the confidentiality and security of your data and will only use this information for the purpose of processing your appeal.
Name
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First Name
Last Name
Email
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This email address will be where we reach you if we have questions or to follow up.
Suspended Text Master Number
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If you have multiple numbers that are suspended, please file a separate appeal for each of them.
Date of Suspension Notice:
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Month
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Day
Year
Date of your number get Suspended
Screenshot of your Talk Now profile page
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You can tap the profile icon on the top right on the number page.
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Incident Details:
Description of the Issue:
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Please provide a detailed description of the message(s) or content that led to the suspension of your number.
Reason for Appeal:
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Explain why you believe the suspension was made in error. Include any contextual details that might have been misinterpreted or overlooked by the AI moderation system.
Supporting Documentation (optional):
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Attach any relevant documents or evidence that supports your appeal.
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Declaration:
By submitting this form, I affirm that all the information provided is true and accurate to the best of my knowledge. Furthermore, I commit to abstaining from sending any content that violates the 10 DLC rules(https://www.10dlc.org/en/shaft) in the future, regardless of whether my number is reinstated. I understand that submitting this appeal does not guarantee the reinstatement of my services, and I accept that the decision made by the review team will be final.
Signature
Please verify that you are human
*
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