WIU Libraries User Survey

WIU Libraries User Survey

Please take a few minutes to fill out this survey to help us better understand how we can improve the service, facilities, and resources provided by the University Libraries at the Malpass Library, Quad Cities Library, Music Library, and Curriculum Library.
Which role best describes you?
What is your department or area of study/major?
How often do you visit one of the University Libraries (Malpass, Quad Cities, Curriculum, or Music) in person OR how often do you use the University Libraries virtually (for example, through the website or databases)?

Frequently (3 or more times a WEEK)Occasionally (5 to 9 times a month)Rarely (4 or fewer times a year)Never
If you selected "Rarely" or "Never" in the previous question, please briefly explain why you do not use the libraries regularly. This could include any barriers or challenges influencing your library usage.

Please indicate your level of satisfaction concerning service by rating the following statements:

	Strongly agree	Somewhat agree	Somewhat disagree	Strongly disagree	Not applicable
Library staff treats me fairly and without discrimination.
Library staff are professional in their dealings with me.
Library staff are friendly.
Library staff are interested in me and my needs.
Library staff are knowledgeable.
Library staff provides quality service.
Library staff responds in a timely manner to requests for assistance.
Library staff are difficult to approach.

Please share any comments or suggestions you have about service provided by the University Libraries.

Please indicate your level of satisfaction concerning the facilities by rating the following statements:

	Strongly agree	Somewhat agree	Somewhat disagree	Strongly disagree	Not applicable
Computers and electronic equipment are accessible in the library.
Printing and scanning services are adequate.
The library's collection meets my research needs.
Group study areas are adequate.
Library staff keeps me informed about new services and collections.
Library space is adequate.
Opening hours are adequate.

Please share any comments or suggestions you have about the facilities provided by the University Libraries.

Please indicate your level of satisfaction concerning the resources by rating the following statements:

	Strongly agree	Somewhat agree	Somewhat disagree	Strongly disagree	Not applicable
I find that there are resources available that address assignment questions.
I usually ask the library staff for assistance.
I usually find the resources I need.
Borrowing resources policies and procedures are clearly stated.
Resources are easy to find.
Resources are current and relevant.
Resources are appropriate for my course needs.

Please share any comments or suggestions you have about the resources provided by the University Libraries.
Please share any other comments or suggestions you have about the University Libraries more generally.
OPTIONAL: If you would like us to contact you about any of your suggestions or comments, please provide your email address below.
Thank you for your participation!

If you have questions about this survey, or if you would like to provide additional feedback, please contact Michelle Holschuh Simmons at mh-simmons@wiu.edu.
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Thank you for your participation!