2024 Customer Satisfaction Survey

Customer Satisfaction Survey

Thank you for taking the time to answer our brief survey questions. This will help Sagis continue to provide quality care and identify areas for improvement. You have the ability to remain anonymous in this survey. We appreciate your feedback!
What is the name of your practice/facility? (Optional)
In what state is your practice located?*
In what city is your practice located?*
What service do we provide for your practice/facility?*
Other (please specify)
What is your role within the practice?

PhysicianNursePractice Manager / Office ManagerAdministrativeMedical AssistantOther

Quality of Testing

	Very Poor	Poor	Good	Very Good	Excellent	N/A
Quality of Results
Turnaround time (TAT) of results
TAT of technical services
TAT of STAT results
Ability of clinical/technical staff to resolve testing issues in a timely manner
Overall satisfaction with testing services

EMR Ordering and Results Retrieval

	Very Poor	Poor	Good	Very Good	Excellent	N/A
Usability of electronic ordering system (ease of use)
Ease of retrieval of electronic results and/or remote report printing
Interface/system issues resolved in a timely manner
Overall satisfaction with electronic ordering and/or result retrieval

Courier Services

	Very Poor	Poor	Good	Very Good	Excellent	N/A
Punctuality of courier specimen pickup
Courier knowledge and helpfulness
Ability to resolve courier issues in a timely manner
Overall satisfaction with courier services offered

Supplies

	Very Poor	Poor	Good	Very Good	Excellent	N/A
Ease of ability to order supplies
Delivery of supplies in a timely manner
Ability to resolve supplies issues in a timely manner
Overall satisfaction with supply management

Customer Service

	Very Poor	Poor	Good	Very Good	Excellent	N/A
Ability to reach a customer service representative via phone
Knowledge and helpfulness of customer service personnel
Ability to resolve customer service issues in a timely manner (e.g. faxing reports, report corrections, test add-ons, etc.)
Overall satisfaction of customer service

Sales

	Very Poor	Poor	Good	Very Good	Excellent	N/A
Availability of Sales Representative (e.g. ability to contact, frequency of visits)
Knowledge and helpfulness of Sales Representative
Ability of Sales Representative to resolve issues in a timely manner
Sales Representative's appearance and approachability
Overall satisfaction with Sales Representatives

Billing/Claims Processing

	Very Poor	Poor	Good	Very Good	Excellent	N/A
Accuracy of billing statements
Knowledge and helpfulness of billing personnel
Ability to resolve issues in a timely manner
Sales Representative's appearance and approachability
Overall satisfaction of billing services

Additional comments/suggestions regarding billing/claims services:
Do you have any comments you would like to share with us?
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