Unleashing Potential defines client as the Parents whose child(ren) receives services through our childcare and youth development programs exclusive of young adults ages 18 through 24.
A copy of Client Rights and Responsibilities can be found on the parent board or at the parent center at your site.
Unleashing Potential clients have the right to:
• Be informed of their rights and responsibilities and be provided with enough information to make an informed choice about using the organization and its services
• Fair and equitable treatment including:
o The right to receive services in a non-discriminatory manner
o The consistent enforcement of program rules and expectations
o The right to receive services that are respectful of, and responsive to, cultural and linguistic differences
• Accommodations for written and oral communication needs of clients by:
o Communicating, in writing and orally, in the languages of the major population groups served
o Providing, or arranging for, bilingual personnel or translators or arranging for the use of communication technology, as needed
o Providing telephone amplification, sign language services, or other communication methods for deaf or hearing-impaired persons
o Providing, or arranging for, communication assistance for persons with special needs who have difficulty making their service needs known
o Considering the person’s literacy level
• Provide consent prior to receiving services and:
o Participate in all service decisions; receiving service in a manner that is non-coercive and that protects the person’s right to self-determination
o Request a review of their care
o Refuse any service and be informed about the consequences of such refusal, which can include discharge
• Receive a schedule of any applicable fees and estimated or actual expenses and are informed prior to service delivery about:
o The amount that will be charged
o When fees or co-payments are charged, changed, refunded, waived, or reduced
o The manner and timing of payment
o The consequences of nonpayment
• Confidentiality and privacy regarding services rendered unless a legal court order requests such information
• Be informed on how to lodge complaints or grievances
• Be safe in the agency’s service environment
As a client of Unleashing Potential, I recognize my responsibility to:
• Participate in services specified in my plan including compliance with program rules and regulations
• Not engage in violent or destructive behavior
• Honor the confidentiality of others during group activities
• Provide relevant information as a provision for receiving services and participating in service decisions