Financial Responsibility Notification
Understanding Your Financial Responsibility - Insurance and Self-Pay Policies
Our clinic is in-network with most major insurance providers, including Tennessee Medicaid (TennCare). However, patients are responsible for verifying their insurance benefits and coverage before receiving services.
Insurance Patients: If your insurance covers the services provided, we will bill your insurance carrier directly. You are responsible for any copayments, deductibles, or co-insurance as determined by your insurance plan. Confirm with our new patient coordinator whether we can accept Medicare as a primary payer at this time.
Non-Covered Services & Private Pay Charges for Insurance Patients
Some services provided by our clinic may not be covered by your insurance plan. These may include:
- Counseling services rendered by non-credentialed providers (e.g., LMSWs, LADAC IIs, or counselors working toward permanent licensure).
- Additional therapy sessions, case management, or group counseling services beyond what your insurance covers.
- Administrative fees, such as telemedicine fees (not all insurance plans cover services rendered via telemedicine), missed appointment fees, or form completion fees (e.g., FMLA paperwork, short-term or long-term disability forms, letters for legal or court purposes, housing or utility assistance, etc.).
You will be responsible for payment upon check-in for your scheduled appointment. Rates may differ from what your insurance company would reimburse.
Sliding Scale Program
In our continued effort to ensure access to life-saving treatment for opioid use disorder patients, we have implemented a Sliding Scale Program for patients without insurance or those opting out of insurance due to economic hardship. Completion of our Sliding Scale Program Application is required and must be accompanied by documentation substantiating the claims made within the application. Discounts and rates are based on the Federal Poverty Guidelines. For more information or to apply for our Sliding Scale Program, please inquire with clinic staff.
Self-Pay Patients: If you do not have insurance or choose not to use it, you may pay for treatment services under our Self-Pay Fee Structure or if eligible, our Sliding Scale Program.
Self-Pay Fee Structure
I understand the clinic offers a bundled care, membership-style fee structure for patients who elect to self-pay for treatment services. Under this model, patients pay a flat rate for each twenty-eight (28) day treatment cycle. This fee covers all treatment services provided by the clinic during that period, regardless of how frequently the patient is seen.
Services included in the bundled fee may include medication management by a physician, nurse practitioner, or physician assistant. Individual or group counseling, case management, and point-of-care drug screening.
Fees collected under this structure do not represent a fee per visit or per individual service. The cost of the treatment does not increase or decrease based on the number of appointments or services provided within the treatment cycle. Visit frequency is determined by the patient’s phase of treatment and clinical needs as determined by the treating provider.
Payment Options
The standard monthly rate is $370 every twenty-eight (28) days when paid in full. For payment flexibility, the clinic may allow patients to make installment payments toward the 28-day treatment cycle:
- Monthly payment: $370 due every 28 days (payment in full for the treatment cycle)
- Bi-weekly payment: $210 due every 14 days (two payments per cycle totaling $420)
- Weekly payment: $105 due every 7 days (four payments per cycle totaling $420; available only with clinic approval)
Treatment Cycle Continuity
The twenty-eight (28) day treatment cycle begins on the date payment is due and continues regardless of the number of visits attended or services utilized during that period.
Missed appointments, rescheduled appointments, early medication depletion, inability to attend scheduled visits, or financial hardship do not pause, extend, or reset the treatment cycle.
Failure to attend scheduled appointments or utilize services during the treatment cycle does not relieve the patient of financial responsibility for that treatment cycle.
Patients experiencing financial hardship are encouraged to speak with clinic staff regarding payment options or eligibility for the Sliding Scale Program.
Services Not Included
The bundled treatment fee does not include prescription medications dispensed by a pharmacy or confirmatory laboratory drug testing performed by the clinic’s third-party laboratory partner.
Refunds
I understand that payments made for treatment services are generally non-refundable once a treatment cycle has begun because the clinic operates under a bundled care, membership-style fee structure. Refunds are not provided based on the number of visits attended or services used during the treatment cycle. In limited circumstances, such as administrative error or other extraordinary situations, the clinic may review refund requests on a case-by-case basis. Failure to attend scheduled appointments does not relieve the patient of financial responsibility for the treatment cycle.
By signing below, I acknowledge and agree to the terms outlined above.