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Fixed Email Layout - Updated 4/18/24 - Contact Maperformance Support

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    Use the form below to submit a support ticket for our customer service team. This Helpdesk form is the preferred way to contact us, but you may also call us at 651-348-8811 or 1-888-MAPerformance during normal business hours: Sales: 9am-5pm CST Mon-Fri (651) 927-4510 | Call or Text! Customer Service: 8am-5pm CST Mon-Fri (651) 448-2429 Wholesale: 9am-5pm CST Mon-Fri (651) 927-4640
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    • Order Support
    • Tracking & Shipping
    • Place a New Order - Product Inquiry, Fitment Help, & Availability
    • Warranty Inquiry
    • Deals, Codes, Savings, & Discounts
    • Account & Payment
    • Programs & Communities
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    This topic includes a range of options for customers who have already placed orders. You can find more information on your order by reviewing your confirmation email. We assure you that we are working diligently to complete and ship everything out! Whether you want to check the status of your order, make a change to your order, or report an issue with your order - we're here to help! Please select the next topic to contact us.
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    • Order Status
    • Where is my order?
    • When will my order ship?
    • Change my Order
    • Fitment Issue
    • Backorder Status - What is my ETA?
    • Order Cancellation
    • Start a Return
    • Issue with Delivery
    • Damage on my Order
    • Missing Item from Order
    • Other Topic
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  • 3
    It can take additional time to complete the entire order because many orders require additional steps like passing a pre-ship quality inspection for each item or gathering together the smaller parts for your shipment. We are working diligently to ship all orders out as quickly as possible. Processing and preparing each order requires a bit more time than your standard big box store.
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    • How do I track my order?
    • When will my order ship?
    • Why has only part of my order shipped?
    • Tracking Shows No Movement
    • What should I expect with my delivery?
    • Do I have to sign for delivery?
    • International Shipping
    • Can I ship my order to a business address?
    • Can I ship my order to APO or FPO military addresses?
    • Can I ship my order to a PO address?
    • Can I pick up my order locally?
    • Other Topic
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  • 4
    We work directly with manufacturers to offer the widest range of options possible at our everyday low pricing. Because of this, our website frequently updates the pricing and availability of each item based on the manufacturer's inventory.
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    • Place a New Order
    • Product Inquiry
    • Fitment Help
    • Pricing & Availability
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  • 5
    We will work with you to submit this warranty request to the appropriate manufacturer. The manufacturer will review all pictures and information given to determine if this issue falls under their warranty program. We will only handle warranty requests by the original purchaser for products that were purchased through our company. Please include a description of the issue, including which components are affected, as well as photos of the warranty issue so that our team can work with you to resolve this as quickly as possible. Be sure to include any shop paperwork or diagnostics related to this warranty issue if you have it.
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    • Submit a Warranty
    • General Warranty Information
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  • 6
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    • Current Deals & Promo Codes
    • Military Discount
    • Other Topic
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  • 7
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    • Payment Options - What payment method can I use?
    • Financing Options
    • My Account Information
    • Password Recovery
    • Gift Cards
    • Other Topic
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  • 8
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    • Wholesale Program
    • Become a Street Team Affiliate
    • Social Media
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  • 9
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  • 10
    Our Standard Return Policy includes a 90 day window and products may be returned within 90 days of the original invoice date. If your item was on backorder, this 90 day window starts once the item becomes available. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. All products must be returned in new condition with no signs of use or damage. Open-Box, Clearance, Overstock and other Specialty Orders are not eligible for return. For a full breakdown on our Returns Policies, visit our Returns Page. Please complete the form below and specify if you ordered the wrong item, the wrong item was sent, or if there is a different reason for this return.
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    Many of our customers go beyond the stock wheel fitment offered by manufacturers and the conservative fitment “guaranteed” by our competitors. Our customers are able to make these aggressive wheel setups fit by making modifications to their vehicle like trimming plastic or even metal if necessary. Because our customers like pushing their vehicles to the limit, we fulfill each order that is placed with the assumption that the appropriate modifications will be made to fit each wheel and tire package.
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    Attach a photo of the item you're returning or having a issue with. If the product is still sealed, please take a photo of just the box.
    Drag and drop files here
    Select files to upload
    Max. file size: 10.6MB
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    Using the comment section below, please give a detailed explanation on why you’d like to set up a return before submitting this form.
    Select Reason For Return
    • Select Reason For Return
    • I ordered the wrong item
    • The incorrect item was delivered
    • The correct item was delivered but doesn’t fit
    • I don’t want this anymore
    • Item arrived with damage
    • Other
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  • 15
    Whether you want to check the status of your order, make a change to your order, or report an issue with your order - we're here to help! Please select the next topic to contact us. We’ll send an email that includes your tracking information once everything ships out! If your order has only just shipped, please allow a couple days for the tracking information to show movement.
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  • 16
    We ship out hundreds of orders every single day! This means that our warehouse team is working constantly to prepare and package orders as quickly as possible. If your order is in our warehouse, we're working hard to get it completed and shipped! Once everything ships out, you’ll receive an email that includes the tracking information for your shipment. If you still have questions, please complete the submission form below.
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  • 17
    We ship out hundreds of orders every single day! This means that our warehouse team is working constantly to prepare and package orders as quickly as possible. If your order is in our warehouse, we're working hard to get it completed and shipped! Once everything ships out, you’ll receive an email that includes the tracking information for your shipment. If your order has only just shipped, please allow a couple days for the tracking information to show movement.
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    Depending on which items you ordered, your shipment may be sent out in separate packages. Certain items like suspension, spacers, and adapters are frequently shipped on their own. The manufacturer will sometimes send the items directly to you with accessories shipping from our own warehouses. It would delay your order to have all items shipped to our warehouse just to reship everything as one package. We use this shipping method to minimize processing time and have your items delivered to you as quickly as possible.
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  • 19
    Sometimes, the tracking information is sent out as the shipment is being picked up. This means that it sometimes takes 1-2 days after receiving the tracking information to show movement on the carrier's site after your order has been marked as shipped. If additional assistance is needed, please include a brief description of how we can help before completing the form so that our customer service team can work with you towards a quick resolution.
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  • 20
    Smaller to Medium sized packages are typically shipped via UPS Ground or USPS. These shipments do not require a signature on delivery. To be ready for your packages, follow the progress on the carrier’s site once you have been provided the tracking information. Larger, heavier packages are shipped through freight carriers. This is usually only applicable for carbon fiber and turbo kit shipments. For freight shipments like wheel and tire packages, the shipment will require a signature most of the time.
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  • 21
    UPS/FedEx Ground Shipments Most orders will ship through ground carriers like UPS or USPS. They will deliver these to your address without signature and you can follow the shipment progress through the carrier’s track page. Freight Shipments For freight shipments, the shipment will require a signature most of the time. This is typically only applicable to carbon fiber and turbo kit shipments. If your shipment does not require a signature, the carrier’s site should specify that it will be delivered without signature.  Freight Delivery Notes: Upon delivery, inspect the shipment thoroughly for any damage that may have happened during shipping. If there is damage on your shipment, make sure to take photos of the damage and to note all damages in detail on the delivery slip. Do not refuse delivery. Our team will work with you to resolve any issues on your shipment.
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  • 22
    We frequently ship to countries all over the world! We do not ship to freight forwarders and all international shipments must go through our carriers directly to you. Please note that, unless otherwise specified, all international shipping quotes only cover freight costs. If applicable, additional fees, such as duties or brokerage fees, are collected locally and are not included in the shipping quote. In rare cases, we have temporarily suspended shipping to certain countries, like Russia or Mexico, depending on frequency of fraud based issues. Have international shipping questions? Please ask prior to ordering using the submission below!
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    Yes! Be sure to include the business name in the shipping address details as the carrier will need the business name to complete delivery.
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  • 24
    APO/FPO/DPO: We will work with you to try to complete this order but we can only ship to these types of addresses on a case by case basis. Additional shipping charges apply to anything shipped outside of the US (lower 48). Reach out to us using the submission below with your shipping address and order description so that one of our experts can put together shipping details on this order.
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  • 25
    We are unable to ship items to PO Boxes unless it is only a smaller item like clothing or only lugs. If you provide a PO Box address for a wheel, tire, or suspension order, one of our team will be reaching out to you to update your shipping address.
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  • 26
    We do not currently offer local pick up for orders to ensure team safety and keep all our warehouse processes streamlined.
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  • 27
    We'll work with you to try and make adjustments on your order if possible. Our processes are optimized to ensure a speedy delivery on the wide range of products we offer which means that we begin working on your order right after you purchase. This quick processing time means the timeframe to change your order is typically very short. Our team will do everything they can in order to place a hold on your order so that we can modify your items before shipping. Depending on which stage your order is in, it may ship before we have time to process this request. Be sure to include a detailed description of the changes you’d like to make to your order and our team will assist you as quickly as possible.
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  • 28
    Many of our customers go beyond the stock wheel fitment offered by manufacturers and the conservative fitment “guaranteed” by our competitors. Our customers are able to make these aggressive wheel setups fit by making modifications to their vehicle like trimming plastic or even metal if necessary. Because our customers like pushing their vehicles to the limit, we fulfill each order that is placed with the assumption that the appropriate modifications will be made to fit each wheel and tire package.  Using the comment section below, please give a detailed explanation of the fitment issue that you’re experiencing and our team of experts will review this information as quickly as possible.
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  • 29
    The typical backorder is around 4-6 weeks but wait times vary depending on the manufacturing schedule and overall demand for the product. If one of our experts has given you a different timeframe for your specific backorder, they've spoken to the manufacturer directly about your exact part. We have developed direct relationships with manufacturers over the years which allows us to secure positions for future stock. This also means that your item is likely backordered nationwide. If you'd like an updated ETA on your backorder, be sure to include the Order Number with your submission and one of our experts will contact the manufacturer directly to see if they have a new timeframe for your items.
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  • 30
    Our team will place a hold on your order as quickly as possible and they will help you update your order, modify your order, or move forward with this cancellation if needed. Our processes have been optimized to have your order completed and shipped as quickly as possible which means your order may be further along in the pulling and packing process than you might expect. All cancellations may be subject to a restocking fee, unless the mistake is ours. The restocking fee is typically around 10% but, due to vendor contracts as well as shipping and handling expenses, some products can carry a higher restocking fee once processing has begun. After reviewing the submission, one of our experts will work with you on the details of this cancellation before finalizing this request.
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  • 31
    We work hard to continue to improve all processes in our company but some issues do arise when shipping out tons of orders every week. Our team will work with you to resolve any issues on your shipment.
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  • 32
    Important: Do not refuse delivery. Note All damages in detail on the delivery slip. Take photos of any and all damage on your order. Our team will work with you to resolve any issues on your shipment. We are sorry to hear that your order arrived damaged! We work hard to ensure all items are packaged properly before being shipped but damage during transit can happen in rare cases. Do not install any damaged items. If the items show signs of installation or use, we would have no way of confirming if this damage happened before or after installation. Please select the damaged item below before completing the form so that our customer service team can work with you towards a quick resolution.
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  • 33
    We are sorry to hear that something is missing from your order! The remaining items from your order may have been shipped separately. Certain items like suspension, spacers, and adapters are frequently shipped separately. We use this shipping method to minimize processing time and have your items delivered to you as quickly as possible. Please take a moment to double check your Track Page to confirm that the missing items aren't in transit to you now. Be sure to check each tracking number individually as sometimes one piece of the shipment is separated and slowed down in transit. If additional assistance is needed, please select the missing item below before completing the form so that our customer service team can work with you towards a quick resolution.
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  • 34
    Please select the most accurate drop down topic from our available options. These options offer support information but they are also used to direct your question to the correct team for a quick response and resolution. You will still have the option to complete the contact us form after selecting the appropriate drop down option if the provided information does not answer your question. We're very sorry that we have not supplied the appropriate option for your inquiry. We will review this request and continue to add support options to our page in order to help customers with similar inquiries in the future. Please complete the form below and our customer service team will reach out to you.
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  • 35
    Once your order has shipped, we’ll send an email with the tracking information on your shipment.  If additional assistance is needed, please select the correct topic and complete the form so that our customer service team can work with you towards a quick resolution.
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  • 36
    Depending on which items you ordered, your shipment may be sent out in separate packages. Certain items like suspension, spacers, and adapters are frequently shipped on their own. The manufacturer will sometimes send the items directly to you with accessories shipping from our own warehouses. It would delay your order to have all items shipped to our warehouse just to reship everything as one package. We use this shipping method to minimize processing time and have your items delivered to you as quickly as possible.
    Press
    Enter
  • 37
    Sometimes, the tracking information is sent out as the shipment is being picked up. This means that it sometimes takes 1-2 days after receiving the tracking information to show movement on the carrier's site after your order has been marked as shipped. If additional assistance is needed, please include a brief description of how we can help before completing the form so that our customer service team can work with you towards a quick resolution.
    Press
    Enter
  • 38
    Smaller to Medium sized packages are typically shipped via UPS Ground or USPS. These shipments do not require a signature on delivery. To be ready for your packages, follow the progress on the carrier’s site once you have been provided the tracking information. Larger, heavier packages are shipped through freight carriers. This is usually only applicable for carbon fiber and turbo kit shipments. For freight shipments like wheel and tire packages, the shipment will require a signature most of the time.
    Press
    Enter
  • 39
    UPS/FedEx Ground Shipments Most orders will ship through ground carriers like UPS or USPS. They will deliver these to your address without signature and you can follow the shipment progress through the carrier’s track page. Freight Shipments For freight shipments, the shipment will require a signature most of the time. This is typically only applicable to carbon fiber and turbo kit shipments. If your shipment does not require a signature, the carrier’s site should specify that it will be delivered without signature.  Freight Delivery Notes: Upon delivery, inspect the shipment thoroughly for any damage that may have happened during shipping. If there is damage on your shipment, make sure to take photos of the damage and to note all damages in detail on the delivery slip. Do not refuse delivery. Our team will work with you to resolve any issues on your shipment.
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  • 40
    We frequently ship to countries all over the world! We do not ship to freight forwarders and all international shipments must go through our carriers directly to you. Please note that, unless otherwise specified, all international shipping quotes only cover freight costs. If applicable, additional fees, such as duties or brokerage fees, are collected locally and are not included in the shipping quote. In rare cases, we have temporarily suspended shipping to certain countries, like Russia or Mexico, depending on frequency of fraud based issues. Have international shipping questions? Please ask prior to ordering using the submission below!
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    Enter
  • 41
    Yes! Be sure to include the business name in the shipping address details as the carrier will need the business name to complete delivery.
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  • 42
    APO/FPO/DPO: We will work with you to try to complete this order but we can only ship to these types of addresses on a case by case basis. Additional shipping charges apply to anything shipped outside of the US (lower 48). Reach out to us using the submission below with your shipping address and order description so that one of our experts can put together shipping details on this order.
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    Enter
  • 43
    We are unable to ship items to PO Boxes unless it is only a smaller item like clothing or only lugs. If you provide a PO Box address for a wheel, tire, or suspension order, one of our team will be reaching out to you to update your shipping address.
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  • 44
    We do not currently offer local pick up for orders to ensure team safety and keep all our warehouse processes streamlined.
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  • 45
    Be sure to include a link to the item, a part number, or a detailed description of the item you need along with your vehicle details when completing this submission. One of our experts will review your request and send over the details for this product.
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  • 46
    Be sure to include a link to the item, a part number, or a detailed description of the item you’re looking for along with your vehicle details when completing this submission. One of our experts will review your request and help you with any questions on this product.
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  • 47
    Let us know what product you’re looking at with a link to the listing, part number, or description along with the vehicle year, make, and model. Our expert team will review this information and help you with this fitment.
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  • 48
    Be sure to include a link to the item, a part number, or a detailed description of the item you’re looking for along with your vehicle details when completing this submission. Did you find this set at a lower price? Please include a direct link to the listing on our competitor's website and we'll look into a price match for you. One of our experts will review your request and help you with any questions on this product.
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  • 49
    We will work with you to submit this warranty request to the appropriate manufacturer. The manufacturer will review all pictures and information given to determine if this issue falls under their warranty program. We will only handle warranty requests by the original purchaser for products that were purchased through our company. Please include a description of the issue, including which components are affected, as well as photos of the warranty issue so that our team can work with you to resolve this as quickly as possible. Be sure to include any shop paperwork or diagnostics related to this warranty issue if you have it.
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  • 50
    You can check out all of our current deals and sales here.
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  • 51
    You can apply for a military discount by completing our Military Discount Application.
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  • 52
    We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay (when checking out on Apple devices), Affirm financing, and cash. By using a third-party service like PayPal and Affirm your credit card information will be 100% safe. PayPal & Affirm come with additional built in protection like PayPal's Buyer Protection program. Even though you won't need it, it's nice to know that it's there. Note: You are not required to sign up for a PayPal account to checkout. PayPal allows non-members the ability to check-out with a credit card just like you would at any other e-commerce store.
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  • 53
    Yes! We have partnered with Affirm & Paypal Credit to offer flexible payment options. After your items have been added to your cart, simply select the financing option you are interested in under Payment Information at checkout. You will be redirected to the financing company's website for credit approval and details on the loan options. Once you select the loan option that is right for you and complete the purchase, we will get to work on processing and shipping your order. There is no delay related to financing. For information on your current loan details, like payment amount, please reach out to the financing company directly to discuss your loan. If you are running into issues using one of our financing options, please complete the form below and our team will be happy to help you complete this purchase.
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  • 54
    You can access your account information here. If you are having any issues accessing your account information, please complete the form below and our team will be happy to look into this for you.
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  • 55
    You can purchase a MAP Gift Card on our website. If you have any questions about our gift cards, feel free to complete the form below.
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  • 56
    Become a dealer! If you’re looking to apply to our Wholesale Program, complete our Wholesale Request Form
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  • 57
    It's FREE to join! Visit our affiliate program page to find out how you can become a part of our Street Team. It's a great way to earn referral commissions while doing something that you love.
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  • 58
    We will work with you to submit this warranty request to the appropriate manufacturer. The manufacturer will review all pictures and information given to determine if this issue falls under their warranty program. We will only handle warranty requests by the original purchaser for products that were purchased through our company. Please include a description of the issue, including which components are affected, as well as photos of the warranty issue so that our team can work with you to resolve this as quickly as possible. Be sure to include any shop paperwork or diagnostics related to this warranty issue if you have it.
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  • 59
    We will work with you to submit this warranty request to the appropriate manufacturer. The manufacturer will review all pictures and information given to determine if this issue falls under their warranty program. We will only handle warranty requests by the original purchaser for products that were purchased through our company. Please include a description of the issue, including which components are affected, as well as photos of the warranty issue so that our team can work with you to resolve this as quickly as possible. Be sure to include any shop paperwork or diagnostics related to this warranty issue if you have it.
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