Financial Policy
Payment is expected at the date of service, unless previously agreed upon with the counselor. All therapy sessions are expected to be approximately 53 minutes. Rates are subject to change based on socioeconomic factors of both client and counselor. The client will be notified of any increases at least 30 days before they are applied. Sliding scale fees or decreased session fees are also accepted based on the need of the client and discretion of the counselor.
Session payments are expected to be made the day of session. Mind Body Soul Therapy, LLC accepts payments through IvyPay and Headway, confidential credit card processing systems specifically created for therapists and clients.
Clients are expected to give 24 hours notice of cancellation; anything less means the client will be charged the late cancellation fee, which is equal to the amount of the session fee. If the counselor can get the client rescheduled in the next 48 hours (on the condition that the counselor has the availability to do so), client will not be charged the late-cancellation fee.
If the client does not show for session at the session time, the session will be counted as a no-show and the counselor will charge the session fee.
Mind Body Soul, LLC has a 10 minute wait policy. If a client is not present in the session after 10 minutes, the counselor will log off and count it as no-show, and will charge the session fee.
Mind Body Soul, LLC allows for one waived late-cancellation fee per year. A client may use this waived fee opportunity at the time of their choosing, and an email receipt will be sent to the client.
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