Client Profile

Craig & Chelsea's Rover Pet Sitting

Client Profile
ATTENTION: IMPORTANT SERVICE NOTICE
Thank you for your interest in our pet care services. We are delighted that you've chosen us as potential caregivers for your beloved pet(s). We truly enjoy spending time caring for all the pets that come into our care. We put our heart and soul into providing the most trustworthy and professional care for each and every pet. The following forms; client profile and pet profile, cover a wide range of questions and requests. All information that you provide assists us greatly in ensuring your pet(s) receive the proper care they deserve.

You may have been asked the following few questions during our initial communications, but given the importance they have on ensuring that proper care is provided, we ask that you please take a moment to carefully read and answer each and every question to establish whether our services are the best fit for your pet(s). Once again, we thank you for deciding to reach out to us and we hope we are able to build a friendly and long lasting relationship with you and your lovely pet(s).
Our Rover profile contains important information regarding our certifications, restrictions, services, and time commitments. Please acknowledge below whether you have fully reviewed and understand the details within our Rover profile.*

Yes, I have fully reviewed and understand your Rover profileNo, I have not fully reviewed or understand your Rover profile
As noted in our profile and our original communication, we both work full-time jobs Monday through Friday restricting our ability to stay home or drop-in on pets from roughly 8am - 5pm during those days. Having reviewed our profile, been informed via our original communication, and noted here, please acknowledge whether you understand our time commitments and restrictions as they may pertain to your pets. If you have pets that cannot be left alone Monday through Friday for approximately 8 hours, we may not be able to assist you or your pets needs. If you want further information or have any questions regarding this, please reach out to us via Rover and we'd be happy to help.*

Yes, I fully understand that you both work full-time jobs Monday through Friday and may not be able to routinely assist pets during the hours of 8am - 5pm during these days.No, I do not understand
We are only able to service smoke-free homes. Please indicate whether your home meets this requirement. Is your home smoke-free?*

YesNo
The completion of the client profile and the pet profile(s) forms is one step in the process of onboarding new clients. After you complete and submit these forms, we will review all answers and reach out to you with further information or questions. If we determine we may be able to assist you and your pet(s), we will request an in-person Meet & Greet. Only following the Meet & Greet will each party decide whether to form a relationship and officially book the first service on Rover. Please acknowledge below whether you understand the process on new client onboarding.*

Yes, I understandNo, I do not understand
In the event that you have any questions regarding the information within our profile or within these forms, please feel free to reach out to us on Rover and we will be happy to assist you. In the event that you've determined our services may not fully match the needs of you or your pet(s), we kindly ask that you please let us know via the Rover app. This allows us to promptly remove any requests you may make from our service calendar, freeing up requested date(s) and time(s) for other potential pets in need of care. Your timely communication is greatly appreciated and helps us maintain efficient scheduling for all our clients. Thank you!

Policy Agreement
COMMUNICATION: Communication is of the utmost importance to ensure the successful care of your pet(s). We strive to provide you with the level of professional communication necessary for efficient and proper care of your pet(s) and property. We kindly ask for that communication to be reciprocated. Please note that if your absense during a booking will result in your being without reliable communication (e.g., camping without cell reception), we are informed prior to a booking as are your backup contacts so we may plan to use them as references, if needed. By signing this form, you acknowledge you will communicate with us in good faith to the best of your ability.

SCHEDULE CHANGES: Changes to the booking shall be communicated to us ASAP. We are fairly flexible. If a schedule is adjusted to include a longer than anticipated stay, the booking must be modified to properly reflect those changes and the associated costs. If a stay becomes longer than anticipated, but modifications on Rover to the current booking are not possible, a new booking shall be made even retroactively to reflect the associated costs.

PROPERTY ENTRY: We require two modes of access to your property. In the event of electronic entry, we require a physical key back up as electronic forms of entry are known to malfunction or have batteries fail/die. Multiple modes of entry will allow us to properly and safely provide the requested services.

PET TREATMENT: Pets will be treating in accordance with Fear Free Code of Ethics preventing the use of shock collars, electric fences, prong collars, or any method of treatment that is intended to cause fear or stress to a pet.

RETURN HOME POLICY/TRANSFER OF CARE: Though we anticipate your safe arrival back home at the predetermined time, we understand that there are circumstances beyond any of our control that may prevent you from returning home as well as leaving you unable to notify us of the situation. Therefore, we ask that you please notify us upon your return. In the event that we do not hear from you, we will assume that you are delayed in your return and will continue caring for your pets, which will be compensated for at the regular rate. If we are unable to contact you after the scheduled return time, we may be required to contact your designated temporary guardian especially in the event that our schedule does not allow the continued care of your pet(s) beyond the scheduled booking.

LEASH POLICY: We will keep you dog(s) on-leash at all times when outside in an unsecured and uncontrolled environment including, but not limited to, public spaces such as sidewalks and public parks. This is for the safety of your pet, the providers, the general public, as well as other pets and animals that we may come in contact with. Collars are for tags only; therefore, we do highly suggest that a harness be provided for your dog for their safety and wellbeing. If a harness is not provided and the owner has no objections to its use, a harness may be used by the providers to ensure the safety of your pet(s).

RABIES VACCINATION POLICY: We require confirmation of the rabies vaccination status of your pet(s) prior to accepting a request. Preferably, a copy of the rabies certificate will be presented prior to booking. If medical exemptions exist that prevent your pet(s) from receiving the rabies vaccination, please include proof of exemption from your primary veterinarian via the file upload link on your pet's Pet Profile Jotform.

VACCINATION POLICY: We require all pets to be up-to-date on their vaccinations for their safety, the provider’s safety, as well as the safety of the many other pets that we come into contact with each day. Once we leave your pet and travel to another home for pet care, we want to limit the risk that we carry and transfer any potential illnesses. If medical exemptions exist that prevent your pet(s) from receiving any vaccinations, please include proof of exemption from your primary veterinarian via the file upload link on your pet's Pet Profile Jotform.

FIRST AID AND MEDICAL EMERGENCY POLICY: We, the providers, will provide all necessary medical care for your pet(s) in the event that we deem it necessary. Best efforts will be made to contact you or your backup contact(s) in the event of a major medical emergency. We reserve the right to determine the best care for your pet while in our care. All medical expenses will be paid by the client at the time of care. Any medical care that we provide is not a substitute for veterinary care. Our care is to stabilize the situation in order to properly transport your pet(s) to a veterinary hosiptal.

PROPERTY ACCESS BY OTHERS: If you allow or expect other people to access your home and property during a booking period, you agree to notify the providers. Communicating when other's have permitted access to your property prevents unnecessary conflict and confusion. We ask that you also notify other parties of our permitted access so they are aware and understanding of our presense.

NEIGHBORS: We understand that neighbors look out for each other in many instances and upon seeing an unfamiliar vehicle or person on your property while away can elicit a response resulting in unnecessary use of our public safety officials. Please notify any and all neighbors that you are comfortable with that we, the providers, will be accessing your home with your permission during the scheduled booking period.

INCLEMENT WEATHER POLICY: In the event of inclement weather, the provider requests the name and phone number of a person living nearby. If the provider is physically unable to reach your home due to impassable roads or generally unsafe conditions, please provide us with this information so that we can contact your backup(s) to request assistance. The health of your pet(s) is our utmost concern and we will contact you as soon as possible to keep you informed of these events. Our inclement weather plan will be as follows:

1) Every effort will be made to drive to your home

2) The service schedule may be changed, interrupted, or altered due to these circumstances

3) If it is not possible to drive safely to your home, you and/or your emergency backup contact will be notified

4) You will be notified that the above-mentioned contingency plan has been activated.

By signing below, you ackowledge that you have read, fully understand and accept these terms and policies. If you have any questions, concerns, or are unable to accept these terms we ask that you contact us via Rover to communicate any issues.
Name*

First NameLast Name
Signature*

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Basic Information
Client Name*

First NameLast Name
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Backup Contacts
Please provide 2-3 backup contacts in the event we cannot reach you. At least one backup contact should be somebody local that may provide assistance if ever the need should arise. If no local contacts are available, please let us know.
Backup Contact #1*

First NameLast Name
Phone Number*
Please enter a valid phone number.
Relation*
Backup Contact #2*

First NameLast Name
Phone Number*
Please enter a valid phone number.
Relation*
If you have additional backup contacts you wish to list, please enter their information below following the same structure of the backups above (first and last names, phone numbers, and relation to you)
Has each contact listed above agreed to serve as a backup?*

YesNo
Designated Temporary Guardian
A Designated Temporary Guardian (DTG) is a responsible person(s) that are able and have agreed to take over care and decision-making for your pet(s) in the event that you are unable to care for your pet(s) any longer. In the unlikely event that you become unable to care for your pet(s) any longer during a booking period, it is imperative that we have the proper information to ensure your pet(s) find the long-term care they deserve. If you do not currently have a guardian in place, please take some time to consider who you may want to designate. If you are unable or unwilling to designate a guardian, please let us know and we will work with you to set up a solution that will become part of our Emergency Action Plan.
Designated Temporary Guardian (DTG)*

First NameLast Name
Phone Number*
Please enter a valid phone number.
Relation*
Has your designee agreed to serve as your pet's guardian in the event you are no longer able to care for your pet(s)?*

YesNo

Veterinary Care Information
Primary Veterinarian*
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Phone Number*
Please enter a valid phone number.
Preferred Emergency Veterinary Care. Select all that apply. If you have a strong preference between all that are selected, please indicate which one in the "Additional Information" section at the end of this form.*

Animal Emergency Clinic of Mid-MaineMaine Veterinary Medical CenterPetMedic Urgent Care Vet ClinicPortland Veterinary Emergency and Specialty CareNo PreferenceOther

Craig & Chelsea's Rover Pet Sitting

ATTENTION: IMPORTANT SERVICE NOTICE

Policy Agreement

Basic Information

Backup Contacts

Designated Temporary Guardian

Veterinary Care Information

General Home Information

Questionnaire