EightCAP Community Services and Housing Customer Service Survey
Please take a moment to fill out this survey
If you applied for services, how did you submit an application?
*
Online
Paper (mailed, emailed, faxed, dropped off)
In-Person
Over the Phone
What Self-Suffiency Services were you offered
Housing Choice Voucher (HCV)
Utility Assistance (including water)
Housing Case Management
Other (enter in comments)
Intake Process
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Timely
Easy to Understand
Were staff helpful?
Information and Referrals
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Receive enough information
Easy to Understand
Were staff helpful?
Phone Contact
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Response time
Easy to Understand
Overall experience
Meeting with Staff
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Response time
Easy to Understand
Overall experience
What are the biggest issues you are facing?
How can we improve our service? Other comments.
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