Loan Application Form

Finance HQ Limited is a New Zealand owned business. We value every single customer and we really appreciate your support.

Our vision is to become New Zealand’s most trusted asset finance brokerage. We partner with several lenders to offer our customers access to sharper interest rates and better customer service. By being a New Zealand owned business, we are proud to keep our profits here in New Zealand along with the initiatives we support in the community.

The information provided in this disclosure document is important.

Broker Information

I am a financial adviser (FSP1006946), and I am giving advice on behalf of Finance HQ Ltd, trading as Finance HQ.

My details are as follows:

Name: Daniel O'Neill
Phone: 021 027 92244
Email: daniel@financehq.co.nz
Address: Level 9, 4 Williamson Avenue, Grey Lynn, Auckland

Nature and scope of the financial advice given.

I am qualified to give you advice about financial products such as Vehicles, Trucks and Equipment Finance, Consumer Finance and Business Finance. I specialise in sourcing finance for businesses and consumers by first understanding their needs and then negotiating on their behalf with multiple financiers.

I do not provide advice on mortgages, insurance or investments.

Any financial advice provided on our behalf will only take account of the information you have given us about your particular needs, financial situation or goals.

Reliability History

Neither Finance HQ Ltd nor I have been subject to a reliability event. A reliability event is something that might materially influence you in deciding whether to seek advice from me or from Finance HQ. As an example, it would include legal proceedings against me, or if I had been discharged from bankruptcy in the last four years.

Our duties

Finance HQ Ltd, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.
• exercise care, diligence, and skill in providing you with advice.
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf.

How we get paid

For Business Finance, Vehicles, Trucks and Equipment Finance and Consumer Finance, Finance HQ and the financial adviser receive commissions from the various lenders we use.  If you decide to take out a loan, the lender will pay a commission to Finance HQ and your financial adviser. The amount of the commission is calculated through an agreed base rate between the lender and Finance HQ. The advisor will then add a margin above the base rate to reflect the commission paid.

Fees and charges

Finance HQ charges a broker fee for every deal we process. This fee can vary between $100 and $1000 and is included in your loan structure/repayments. The fee charged relates to providing specialized assistance with sourcing the right finance solutions to meet your needs and objectives. If you do not enter the credit contract you will not be charged. Please note the Lender will also have fees and charges relating to the processing of your deal and loading security on the PPSR. All fees and charges will be disclosed to you upfront upon approval from the lender.

How we manage conflicts of interest and/or incentives

To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances.

All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme annually by a reputable compliance consultancy firm.

Internal complaints process

We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

If for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

You can contact us by whichever of the following means best suits you:

• Jason Were
• Mobile: 021 704 738
• Email: jason@financehq.co.nz
• Address: Level 9, 4 Williamson Avenue, Grey Lynn, Auckland 1021

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

Need an update on your complaint?

If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.

Resolution

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation. When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.

Taking it further

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party, the Financial Services Complaints Limited (FSCL). This service will cost you nothing and will help us resolve any disagreements.

You can contact them by whichever of the following means best suits you:

• Financial Services Complaints Limited
• Mobile: 0800 347 257
• Email: complaints@fscl.org.nz
• Address: Level 4, Sybase House, 101 Lambton Quay, Wellington 6011n 6011011

Contact Details

Finance HQ Limited (FSP 629209, trading as Finance HQ) holds a licence issued by the Financial Markets Authority to provide financial advice.

You can contact us at:

• Finance HQ Ltd
• Level 9, 4 Williamson Ave, Grey Lynn, Auckland
• 0800 704 738
• info@financehq.co.nz
• https://financehq.co.nz/

I confirm that this authority and instruction relates to our application for a loan and the information contained in this document (“the application”).

To Finance HQ Limited (FHQ):

I confirm:

• The information in this application is true and correct.
• I will notify FHQ if there is any change to any of the information provided in this application.
• I have not withheld any information about our financial position which may have an impact on the decision of a lender to this application.

I/We acknowledge:

• That FHQ will collect and use the information set out in this application to assess whether or not to grant me/us the business loan.
• That FHQ will hold the information securely and will only use and share it as permitted herein and or by the FHQ privacy policy. To see our privacy policy, please check our website at https://financehq.co.nz/privacy-policy/
• That FHQ and any lender and any related parties may collect information including personal information about me/us from any persons they consider appropriate including, but not restricted to, credit reporting agencies, bank and employers and for those persons to disclose information to FHQ, the lender and any related parties for the purpose of considering my/our application, and the administration and protection of any credit provided.
• That FHQ and its related organisations can collect and use my/our information for various purposes including but not limited to:
• Verifying my/our identity and address
• Checking that I/we meet credit criteria and other eligibility requirements
• Providing me/us with accounts, services, offers and managing the relationship with me/us.
• Protecting and enforcing rights under their relationship with me/us
• Complying with applicable laws or rules
• Market research, data processing and statistical analysis

That FHQ and its related organisations can share my information with:

• Any financier
• Anyone who needs it to assist FHQ or its related organizations with the purposes listed above
• Credit reporting and debt collection agencies
• Guarantors of my/our obligations
• Authorities in New Zealand where FHQ or its related organizations believe it will assist in fighting fraud, money laundering or other criminal offences, or assist with complying with the laws or legal rules.

That we have rights under the Privacy Act 2020 to find out what information FHQ and its related organizations hold about me/us, to access that information and to ask them to correct our records of that information. To see our privacy policy, please check our website at https://financehq.co.nz/privacy-policy/

That unless agreed in writing, FHQ will not charge me for the service but may receive a commission from any lender providing the loan or any other service. I agree that in the event that due to early loan termination, any lender requires FHQ to refund any commission paid to it, FHQ may at its discretion require me to identify FHQ for the amount of such refund. I understand that any party who has referred me to FHQ may receive commission from FHQ.

The information collected in this application will be held by Finance HQ Limited at 4 Williamson Ave, Grey Lynn, Auckland 1021.

I certify:

That I am not:

• An undischarged bankrupt,
• Subject to a proposal, summary judgment order or the no asset procedure under Part 5OF the Insolvency Act 2006, and/or
• Or otherwise liable under the Insolvency Act 2006.
• That I/We and any entity I/we are operating that is applying for a loan have not filed a statement of affairs with the Official Assignee, made a proposal to creditors or made an application for a summary instalment order or entry into the no asset procedure under Part 5OF the Insolvency Act 2006, and have had no judgments entered against me/us.

That I  have not and any entity I/we are operating that is applying for a loan has not committed any offences under, but not limited to, the following legislation:

• Companies Act 1993,
• Financial Reporting Act 2013,
• Receivership Act 1993,
• Crimes Act 1961,
• Financial Markets Contract Act 2013, or
• Takeovers Act 1993.

I authorize:

• FHQ and any lender or related organisation to collect personal information about me/us from any persons they consider appropriate including, but not limited to, credit reporting agencies, banks and employers and for those persons to disclose information to FHQ, the lender or any related party for the purpose of considering my/our application, and the administration and protection of any credit provided.
• Any lender to disclose information relating to my/our loan and my/our personal information to FHQ during the term of the loan in order to answer my/our queries or assist me/us with ongoing finance arrangements and for the purpose of administering and monitoring any commission or payments due to FHQ.
• FHQ and the lender to make all necessary enquiries regarding my/our credit rating.to disclose and share my/our personal information with credit reporting agencies and to make enquiries and share my/our personal information with any person for identity verification purposes. I/We understand that the credit reporting agencies may hold the information provided on their systems and disclose it to authorized users of the credit reporting agencies services. I/we also understand that information about my/our creditworthiness and credit history may be disclosed to any credit provider named in a credit report relating to me/us.
• Any lender to use the services of a credit reporting agency for any purpose related to the provision of credit to me/us, including using any monitoring services to receive updates if any of the personal information held on me/us should change.
• Any lender to pass information to credit reporting agencies about any default by me/us of any payment obligations.
• Credit reporting agencies to provide information about my/our default in any payment obligations to other users of their services.
• FHQ to use all personal information held about me/us now or in the future to provide me/us with details of products, offers and services from time to time
• To give the Financial Markets Authority (FMA) consent to view my personal information and records when conducting a review on FHQ
• To give auditors consent to view my personal information and records when conducting a compliance reviews on FHQ.