Please note that your concerns are important to us. Please allow up to 5 business days for our staff to get back to you (we want to give you our full attention, as we do with our other students and their parents), noting that we are closed during the following times: All major holidays, staff workdays, Thanksgiving week, Christmas Break, Spring Break, Good Friday, the last week in May, every Friday in June, the entire month of July and the first week in August.
Please make sure you are following the steps in our Parent Concerns policy:
PARENTAL CONCERNS Our Executive Director and Associate Director are committed to resolving the concerns and issues of its students and their parents/guardians. Please follow these steps as part of our commitment to OPA families:
Step 1 Please complete our STUDENT INQUIRY FORM on the Parent Portal section of our website (new for the 24-25 instructional year) at https://form.jotform.com/oasnopa/student-inquiry-form Please allow five working days to receive a response. If our staff does not resolve your concern satisfactorily, go to Step 2.
Step 2 Email the executive director at kvega@oasn.info to file a formal complaint (please list this in your email to her). All formal concerns/problems will receive a decision in writing within 10 working days of receipt of the concern/problem. If you are still having a concern after you have gone through these steps, go to step 3.
Step 3 If you have not yet requested a parent/teacher conference (if this is a classroom concern), please request a parent/teacher conference first. If this does not apply, go to Step 4.
Step 4 Ensure that at all stages, you have followed our Family Partnership as shown below:
FAMILY PARTNERSHIP (excerpt from our policy): We believe that a positive constructive working relationship between our staff & a student’s parents/guardians and extended family members (including anyone who drops off/picks up or has any communication with our staff) is essential to the fulfillment of our mission. As a community, it is important that we all collectively engage in an affirming, encouraging atmosphere. The expression of negative feelings & even supposedly "constructive" criticism can do much to undermine any school’s atmosphere. The board, the executive director and the associate director do not seek to suppress any parent concern or grievance; however, we do ask that such concern or grievance be handled in a healthy, constructive manner.
Step 5 If you have followed all of the above steps, please complete this form at https://form.jotform.com/oasnopa/parent-concerns-form (this form can also be found on the forms area of our parent portal and is listed as AFTER FOLLOWING STEPS 1-4, COMPLETE THIS FORM. This form will be sent to our board chair and available board members. You will receive a formal response within ten working days.