Santa Fe County - Internet Service Questionnaire
Santa Fe County has organized a Broadband Working Group (BWG) that is developing a Broadband Plan to bring high quality and affordable internet to serve County operations and the broader community. As a part of this, we are reaching out to residents to understand their 'on-the-ground' internet service use from home. This survey will be used to produce an "evidence-based challenge" to the maps used by the state to divvy up broadband infrastructure money. We appreciate your willingness to help us develop an up-to-date map and better understanding of the needs and usage of internet in Santa Fe County.
Main Contact - Name
*
First Name
Last Name
Email
example@example.com. This is optional, but very useful for follow up.
Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Address
*
Street Address
Street Address Line 2
City/Town
State / Province
Postal / Zip Code
What community / neighborhood do you live in?
*
Espanola Metro Area
Chimayo, La Puebla & Highway 76
Pojoaque - Jacona - El Rancho - Nambe
Tesuque Village
Rio en Medio and Chupadero
Santa Fe City
Agua Fria Village
Las Campanas, Tano and La Tierra
La Cienega
Rancho Viejo and Community College District
Eldorado Area
Arroyo Seco and Canoncito
Glorieta
Lamy
Highway 14
Cerrillos
Madrid
Galisteo
Edgewood
Stanley
Tesuque Pueblo
Nambe Pueblo
Pojoaque Pueblo
San Ildefonso Pueblo
Other
Your Household Internet Use
Do you have school-aged children (Pre-K to 12th Grade) living in your household?
*
Yes
No
Do household members have a have employment that allows you to "work from home"?
*
Yes
No
Do any household members have an internet based business?
*
Yes
No
Do household members utilize telemedicine via your home internet network?
*
Yes
No
Do household members stream entertainment programming from home (Netflix, Hulu, Disney+, YouTube, etc.)?
*
Yes
No
Does your household have a "land line" phone service to your home?
*
Yes
No
Does your household have a Cable or Satellite TV subscription?
*
Yes
No
Your Internet Service Provider (ISP)
Do you have internet service at your home?
*
Yes - and it works great
Yes - but it is not consistent or affordable
Yes - But it's too slow
No - I wish I could get quality and affordable service
Other
Who is your Internet Service Provider (ISP)
*
Comcast/Xfinity
CenturyLink
NM Surf
Cybermesa
La Canada Wireless
Prism Wireless
Black Mesa Wireless
TruNet Wireless
Ethos Wireless / CommNet
Verizon 5G
T-Mobile 5G
Starlink Satellite
Other
What Technologies Does Your Current ISP use?
*
Fiber to the Home (FTH)
Fixed Wireless (WISP)
COAX Cable (Comcast/Xfinity)
Copper DSL over Telephone Lines (CenturyLink/DSL)
Cellular-based LTE or 5G
Don't Know
Other
How much do you spend on your home internet service each month?
*
Under $30 per month
$30-$45 per month
$45-$60 per month
$60-$80 per month
$80-$100 per month
$100-$150 per month
>$150 per month
Download Speed Experienced (Please test via OOKLA and take a screenshot for our challenge evidence - Test at https://www.speedtest.net
*
<10mbps
10-20mbps
20-50mbps
50-100mbps
100-250 mbps
250mbps to >1 gigabit
Upload Speed Experienced (Please test via OOKLA - https://www.speedtest.net
*
<10mbps
10-20mbps
20-50mbps
50-100mbps
100-250 mbps
250mbps to >1 gigabit
Do you rent/lease router or WiFi equipment with your internet service subscription?
*
Yes - More than $25 per month in equipment lease fees
Yes - Less than $25 per month in equipment lease fees
No
Did you have to buy a router or WiFi equipment with your internet service subscription?
*
Yes - Over $200 of equipment to get set-up
Yes - Less than $200 of equipment at set-up
No
What could make your internet service better? (Choose the most important one)
*
Cheaper Monthly Costs
Faster Up/Down Speeds
Less Interruptions / Downtime
Better Customer Service
Everything is perfect!
Your experience and satisfaction with the current internet options at your home? If you have had issues trying to get service set up - please report here.
Please limit to 120 words
0/125
Screenshot and Evidence for Challenge
Please Upload Screenshot of the Speed Test
Browse Files
Drag and drop files here
Choose a file
See example below. Go to https://www.speedtest.net
Cancel
of
Would you like our team to help you with your speed test?
*
Yes
No
May we contact you to discuss your internet needs further?
*
Yes
No
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