Terms and Conditions
1. Services
Services may not be scheduled until all required documents and information needed for the booking is submitted to The Hearth Fairy.
Services must be requested directly through The Hearth Fairy, not Fairies, to maintain ease of availability, scheduling, and payment.
Services may be requested up to 2 hours before the service is needed. Last minute booking fees are as follows:
- $15 for less than 48 hours
- $30 for less than 24 hours
- $50 for less than 12 hours
Be mindful of the services requested and the time allotted for service. When blending any service with childcare, adequate supervision of the children will take priority over other tasks to ensure safety. Fairies will only perform the expected tasks agreed upon in the booking request. Fairies may decline or agree to additional services requested after the booking is confirmed. Additional services will be charged at an additional rate of $2.50/hr for each additional serviice. If services take longer than the booked time, the additional time needed for coverage is at the discretion of the booked Fairy's availability.
2. Cancellation
Scheduled services must be cancelled at least 24 hours in advance of the scheduled service. Please text Morgan Campbell at 706-399-2242 with the date and time of service needing to be cancelled. Cancellations made less than 24 hours in advance will result in a cancellation fee of $25.
3. Payment Agreement
The Hearth Fairy charges the following rates for services:
Childcare:
- Pixie Pal $20/hr
- Fairy Friend $22/hr
- each additional child +$2/hr
Fairytails Pet Care: $20/hr
- each additional pet +$2/hr
Personal Assisting: $20/hr
Fairydusting: $20/hr
Home Organization: $40/hr
Laundry Organization: $24/hr
*Services may be blended and the lesser valued service may be added on at an additional rate of $2.50/hr
The Hearth Fairy will charge the card on file for services within 12 hours of booking completion. Clients will be unable to book future services until all balances are paid. Ongoing and frequent account delinquency may result in upfront payment being required for bookings, a $10/day late fee and possible release from The Hearth Fairy and its services.
4. Additional Fees
Service rates do not include additional fees such as service fees, mileage, last minute booking fees, and other miscellaneous expenses for services requested by the Client.
Additional fees will be included in the booking total and charged to the card on file after the service details are reported. The fee schedule is as follows:
- Service fee: 3.5% of total transaction
- Mileage: $.75/mile (only calculated for transportation requested during service shift).
- Client-requested purchases will be charged at the same value of the purchase.
- Last- minute booking fees:
- $15 for less than 48 hours
- $30 for less than 24 hours
- $50 for less than 12 hours
5. Confidentiality
The Hearth Fairy appreciates each family for welcoming us into their sacred space and the privilege of working with the ones they most love. The Hearth Fairy has a strict standard for confidentiality to ensure the protection and respect of your private information. All Fairies are required to sign a Non-Disclosure Agreement upon onboarding which states that all information including names, addresses, and any other private matters discussed in the home are to held in confidentiality. Only issues posing a health and safety threat or matters related to the provision of care may be shared outside of the home as needed by the placed Fairy Friend (ex: primary Fairy prepping backup Fairy with the information needed for providing care).
6. Health and Safety
The Hearth Fairy has a strict health and safety policy and may refuse service of client's with symptoms of illness including cough, fever, sneezing and thick nasal mucus, vomiting, and diarrhea. Clients exposed to Covid should report exposure to The Hearth Fairy immediately.
All services environments should be kept clean and free of hazards for The Hearth Fairy’s caregivers and minors in the home. All hazardous materials such as sharp items, unstable furniture, firearms, alcohol, tobacco and tobacco-related products and illicit items should be properly secured. Fairies may terminate services in environments deemed to be unsafe until all hazards are corrected and/or removed from the home.
7. Corporal Punishment
The Hearth Fairy has a zero- tolerance corporal punishment policy in which all Fairies have agreed to not use any means of corporal punishment such as hitting, pinching, grabbing, pulling, or any other manner of inflicting harm to a child or pet. Suspicions of corporal punishment should be reported to The Hearth Fairy immediately.
8. Mandated Reporting
Home environments posing a threat to the health and safety of a minor will be reported. As mandated reporters, all Hearth Fairy caregivers must report any evidence of neglect and physical, sexual, and/or emotional abuse. The Hearth Fairy’s Owner will be notified of all reports and the appropriate authorities will be contacted.
9. Incident Reporting
In an effort to maintain transparency, The Hearth Fairy will document all incidents including damages and injuries. In the case of an incident, The Hearth Fairy will supply the client with an incident report documenting the incident and the follow- up actions.
10. Waiver of liability
While The Hearth Fairy exercises a great deal of care and caution while providing services, The Hearth Fairy is not responsible for any loss, theft, damages, or injury caused either during and/or resulting from services performed. To avoid any adverse occurrences, it is the client’s responsibility to secure any valuables before services and to ensure a safe environment for their family and Fairies. It is also the responsibility of Fairies to exercise caution and the utmost safety while performing job duties.
11. Non-Compete Agreement
To avoid conflict of interests, The Hearth Fairy has a non-compete agreement by which clients of The Hearth Fairy and Fairies are to abide while receiving services through The Hearth Fairy.
Clients may work privately with Fairies if the services are outside of the scope of The Hearth Fairy services. Clients of The Hearth Fairy may personally hire Fairies through The Hearth Fairy’s Fairy Special referral process. Clients and Fairy Friends who make private service arrangements within the realm of the Hearth Fairy services will immediately be released from all of The Hearth Fairy's services and each will be charged $750.
12. Right to Refuse Service
The Hearth Fairy and its fairies have the right to refuse service if the placement is considered unsafe or hostile. The Hearth Fairy may terminate services any time at the discretion of management.