DexaMD is committed to providing timely and efficient service. Each order is carefully packaged and inspected before shipping. We hope you are pleased with the items you have ordered.
Upon receiving, please check the contents of your package immediately. We require that you report any issues, missing items, or product damage within 24 hours of receiving the package. No exchanges or refunds will be honored unless we are notified within 24 hours, no exceptions.
We ask that you keep all products and packaging in the condition as it was delivered. DexaMD must report all damages immediately to the delivery service for inspection, therefore, we ask that you keep all products and packaging in the condition as it was delivered. Lost packages are usually located and delivered by the carrier. To avoid duplicate shipments, replacements will be sent after a claims process is complete.