Contact Us │Defender

We'd love to hear from you

How can we help?*

Name*

First NameLast Name

Email*

example@example.com

Phone Number

Please enter a valid phone number.

Please choose one of the following options

Product related questionPrice related questionPrice Match request

Please choose one of the following options

When will my order ship?Tracking shows delivered but I cannot find the packageMy order is delayedShipment was damaged

Please choose one of the following options*

I would like to know how to return an itemInquiring about an existing return request

What is the issue you have with the item?

Item is damaged or defectiveItem does not fit my boatA wrong item was sent to meMissing an item / component

The most up to date pricing is advertised on our site at any given time. Prices are changing and unfortunately we cannot match previous prices. The only way to guarantee the price of an item is to place an order for the item at the time that price is advertised.

If you see a price range for a product , it means there is more than one option available to choose.

If you still have any questions, please provide the following information.

Please specify the order number, item that you would like to modify and its quantity. We will send you a separate email to confirm the changes.

If your order is not processed yet, you should be able to cancel it by yourself by using our Order Portal.

If you cannot cancel the order yourself, then chances are it has been processed and it will be on its way soon.

We can still look into it for you, so please feel free to provide the following information.

Processing times are calculated in business days and can vary by item. They are displayed next to the "add to cart" button. At checkout, an estimated delivery date will be provided. The full order will ship together, once all of the items are ready to leave our distribution center.

If you've already placed an order, you can track the status of it here: Order Portal

Shipping notifications are typically emailed within 24 hours of your order shipping. Note that an order may consist of multiple tracking numbers.

If the tracking shows your order was delivered but you did not receive it, please do the following first:

Look for a notice of attempted delivery.
Look around the delivery location for your package. Please note, sometimes couriers will leave small parcels in discrete locations around the house, back door, or in mailboxes.
Please double check with everyone at the shipping address in case they received the parcel. In some rare cases, packages may be delivered to a neighbor.
If you have a community mailbox, please double check it, in case a key for the larger compartment was left.
Wait 48 hours; in rare cases, the tracking may say delivered up to 48 hours before arrival.

If you have completed all the above steps and are still unable to find the package, then please provide the following information.

We understand that delays are frustrating. As courier operations are not within our control, there is always a chance of minor delays. Please wait 3 business days past the estimated delivery date prior to contacting us.

To start a claim, we will need photos showing the damage to the packaging as well as any damage to the contents. Please retain all damaged packaging and contents until the claim is finalized and provide the following information:

We accept American Express, Visa and Mastercard as well as PayPal and Apple Pay. Please be sure the billing address you provided matches your credit card billing address. We ship via Canada post or Purolator within Canada. Please consult our FAQ for further information:

You can return new and unused items within 30 days of delivery for a refund. Items must be returned in their original product packaging including all literature/documentation and original tags.

There are no restocking fees on product returns that meet the above conditions.

We do not currently handle excanges, instead, please place a new order for the new merchandise that you would like and return the items that you don't want using our regular return process.

Once the return is received a refund will be issued on the original method of payment.

To start your return process or to view our full return policy please visit our easy returns section

Once your return is recieved your refund will be credited generally within 72 business hours. (Excluding Warranty Items)

We will email you a confirmation of your refund, you can find your refund status by using the order portal . The refund will be made to the original method of payment used and may take 24/48 hours once the refund occurs before it appears on your bank records. In the event that a payment method cannot be refunded you will be contacted and issues an in-store/online credit or a check.

If you still have any questions, please provide the following information.

Before you start your warranty claim with us, please note that:

Only items purchased from defender will be processed.
Only one (1) item per submission will be processed.
Defender is only the facilitator in the warranty process and cannot influence the manufacturer's decision.
The claim outcome is at the sole discretion of the manufacturer.
Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
We will assist our customers with these claims. We ask that customers be patient as sometimes this process can take longer than any of us would like.
Some manufacturers may request additional information upon completion of this form.
Some manufacturers handle warranty claims directly. If that is the case, our team will provide you with the relevant information on how to process your claim.

Please note that we look into price match requests on a case by case basis once all the information is provided. Please allow 24 business hours for a response.

Please provide the following information.

We are very sorry to hear that you have an issue with the item you received. Please provide the following information and one of our agents will contact you shortly.

What is your order number?

You should be able to find your order number as part of the confirmation email sent to you.

If your order was shipped in more than one package, please provide the tracking number of the shipment in question

Please confirm your shipping address

Street Address

Street Address Line 2

CityState

Zip Code

Please provide a link to the same product as you have seen on our competitors website, the competitor must have the inventory in stock and ready to ship.*

Copy the web address of the item from the other website and paste it here

What is the item name or number as it shown on our website?

Please specify the qty of the item

If you are reporting an issue on our website, please provide a link to the page if possible

Copy the web address of the page from our website and paste it here

What device and browser are you using to access our website?

e.g. Mac with Safari or Android phone with Chrome

Please provide any other details that you wish to add to your inquiry*

Please provide the item number or item name as well as any additional information needed to identify the item like size, color, dimensions, etc.

To be able to process your request, please provide us with the following photos:

A photo of the complete item.
A photo of the packaging - please make sure the part numbers are visible.
A photo highlighting the issue. If the problem is not visual, please send us a picture of the general state of the item.

To be able to process your request, please provide us with the following photos:

A photo of the complete item.
A photo highlighting the issue. If the problem is not visual, please send us a picture of the general state of the item.

You can upload your files here*

You can upload your files here