It is the policy of Mountain West Eyecare that all services, including sunglasses, eyeglass frames, eyeglass lenses, and/or contact lenses, be paid in full prior to ordering.
Refunds will not be given on returned products. Upon full payment we begin your custom spectacle and/or contact lens order. For this reason, cancellations on spectacles and/or contact lenses are not permitted.
All glasses are custom crafted for each patient with their unique prescription and are not to be used or worn by others. Each prescription is valid for 1 year after date of examination unless deemed otherwise by the healthcare professional. All lenses are custom cut to fit each chosen frame purchased by the patient. Therefore, patients may not exchange frames after their lenses have been cut.
There will be a non refundable mounting fee charged for all orders using frames not purchased at the time of the lens order. Patients own frames cannot be warranted for breakage.
Refunds are not available on progressive lenses. However, patients who fail to adapt to or are dissatisfied with the new progressive lens, may be eligible for a one-time prescription remake at no additional charge, within the first 60 days from the date of purchase. After 60 days this warranty will expire and will not be honored.
Each contact lens prescription is specific to each patient individually and is valid for 2 years after date of exam unless reduced due to medical reasons, as determined by the providing healthcare professional. Contact lenses are not to be used or worn by others. Mountain West Eyecare does not warranty contact lenses. All contact lens warranties are determined by the individual manufacturer.
All materials (including but not limited to glasses, contacts, sunglasses, and other optical supplies) not collected within 6 months of their completion date will be deemed abandoned and discarded. No refunds will be given for abandoned materials.
I attest that I have read and understand the above policy and fees associated with eyeglass and/or contact lens purchases.