Director of Clinic Operations
ABOUT LIVV
LIVV is a premier health & longevity medical practice widely recognized as an innovator in the rapidly-expanding luxury wellness space. LIVV is a dominant player in Southern California, with our flagship clinic located in Cardiff-by-the-sea, CA. Providing a superior patient experience is LIVV’s top priority. With LIVV’s luxury spa environment, proprietary health protocols and industry-leading modalities, each location offers a bespoke wellness experience for their members, positioning LIVV as the gold standard in anti-aging medicine. LIVV’s mission is to inspire and guide others to achieve superior health and live a life worth living.
ABOUT THE LOCATION
Cardiff by the sea - California
ABOUT THE ROLE
As the Director of Clinic Operations, you'll be at the helm of creating unparalleled experiences in the realm of luxury wellness. Your role is pivotal in orchestrating seamless operations, ensuring impeccable service delivery, and fostering a culture of excellence within our wellness sanctuary. Leading a team of dedicated professionals, you'll craft an environment where every member is enveloped in luxury, relaxation, and health optimization.
The Director of Clinic Operations will be responsible for overseeing the day-to-day operations of the clinic, managing staff and schedules, ensuring exceptional customer service, and maintaining budgetary goals. The Director of Clinic Operations will also collaborate with medical professionals to ensure the highest level of patient care.
WHAT YOU WILL DO
Leadership and Team Management:
- Translate LIVVs vision into an operational program, fostering the growth and development of a healthcare team while promoting a culture of excellence and accountability.
- Inform strategic planning process, being accountable for the business unit OKRs. Establish, track and report on team KPIs and performance metrics that drive growth and profitability for the business.
- Perform other duties as assigned. Will also serve as manager on duty at the Cardiff location.
Operational Excellence:
- Oversee all aspects of day-to-day clinic operations at multiple sites: staff/ patient scheduling, payroll, procurement, inventory management, facility maintenance, member experience.
- Develop and implement policies and standard operating procedures (SOPs) to streamline workflow, enhance productivity, and maintain excellence in safety and service delivery
- Ensure compliance with regulatory guidelines and maintain high standards of quality, safety, and patient confidentiality.
- Implement a continuous quality improvement system to respond to and exceed member expectations
Member Experience Enhancement:
- Champion a member-centric approach, continuously seeking opportunities to elevate the member experience, exceed expectations and foster member relationships.
- Monitor and address member feedback and satisfaction metrics, identifying areas for improvement and implementing strategies to enhance member satisfaction and loyalty.
Marketing and Revenue Generation:
- Collaborate with the marketing & sales team to develop and execute strategic initiatives to attract and retain members, drive engagement, increase conversion, and maximize revenue.
- Drive the sales team performance and growth of the business unit; set and track KPIs for sales activities, revenue, profit, market share, member satisfaction, and retention.
- Participate in Public Relations / Marketing events as needed, representing the brand.
Financial Management:
- As the single accountable owner for the business P&L, develop and manage the annual budget for the clinics, overseeing revenue forecasting, expense management, and financial reporting.
- Implement cost-control measures and revenue optimization strategies to ensure financial sustainability and profitability while maintaining a commitment to delivering exceptional member experiences.
Staffing And Human Resources
- Interview and hire employees with the appropriate skills to meet the business needs of the operation.
- Develop, implement and maintain a health clinic new-hire and on-going training program to equip staff with the skills to uphold the highest standard of care and customer experience.
- Manage day-to-day activities of administrative and clinical staff; perform annual performance reviews of direct reports.
- Administer the performance review process for direct reports.
Solicit employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Ensure that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognizing performance, celebrating successes and producing desired business results.
WHAT YOU BRING
- Bachelor's degree in Hospitality/Healthcare Administration, Business Administration, or a related field required (advanced degree preferred).
- Progressive advancement in management roles in health and wellness management or luxury hospitality.
- A proven track record of success in driving operational excellence and member satisfaction.
- Strong leadership and team-building skills, with the ability to manage, motivate and empower team members to achieve KPIs.
- Excellent communication and interpersonal skills, with the ability to interact effectively with members, team members, and stakeholders at all levels.
Sound financial acumen, with experience in budgeting, financial analysis, and revenue management.
- Staff scheduling, facility and inventory management experience required.
Strong knowledge of healthcare regulations, compliance requirements, and quality improvement methodologies.
- Demonstrated ability to launch and operationalize new programs or services.
Strategic thinker with a focus on achieving business goals and driving operational excellence.
- Ability to thrive in a fast-paced, entrepreneurial environment with a strong sales acumen.
- Must be authorized to work in the US under W2 status.
WHAT WE OFFER
Join us in shaping unforgettable experiences and setting new standards of excellence in the world of luxury health spa operations.
Competitive base salary
Monthly IV services
Employees receive 30% discount on LIVV products and services
Accrued paid time off (including sick leave where applicable)
Eligible for Annual Performance Bonus Plan
Comprehensive health care benefits
LIVV reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Schedule & Hours:
This is a full-time on-site position.
A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.
Learn more about what it is like to work at LIVV:
https://www.linkedin.com/company/livv-natural-health/
http://www.livvnatural.com
Additional Information:
LIVV is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request accommodation.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.