ILP Opinion Survey

WECIL ILP Opinion Survey

ILP - Independent Living Payments
In this survey we want to hear from you and get your feedback about the support you receive from the ILP team. If you know the name of your Advisor, please select below.

Sarah BrysonTeresa CotterellJenni MorrisKristy-Leigh ThomasClaire GrantChar SilsburyLadan HussanBronwyn McLeanTony JacksonElla Newton
1. What year did you start receiving Direct Payment (DP) support from WECIL?*
2. Do you receive the DP for yourself?*

YesNo - I administer it on behalf of my childNo - I administer it on behalf of another adult
3. What difference does the Direct Payment make to your life?*
4. We would like to know if you face any barriers to receiving support with the ILP team. (Please select all that apply and provide details in the box below)*

Language/terminologyAccessibilityOperating hoursOther - Please state belowNo barriers faced
Please provide details:*
If no barriers faced please write "None"

5. How strongly do you agree with the following statements about your ILP Advisor when they visited you at home or phoned you to conduct appointments

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly Disagree
They were friendly
They were professional
They were non-judgemental
They responded in a timely manner

6. What support have you received from the ILP team since your first contact? (Please select all that apply)*

They have given me adviceThey have helped me with paperworkThey are regularly in contact with me via text or phone callsThey have given me emotional supportI have not needed any extra supportI have not wanted any extra supportNoneOther (Please specify below)
Other:
7. Do you have any further comments about working with your ILP Advisor?

8. On the occasions you have contacted the WECIL support line rather than your allocated Advisor, how strongly do you agree with the following statements

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
It was easy to get in touch with them
They understood me easily
They had a good level of knowledge to support me in managing my Direct Payment
They resolved my query quickly

9. What could the ILP team do to improve its service to you?*
10. How likely is it that you would recommend WECIL to someone you know if they needed help with managing their DP *

1

2

3

4

5

6

7

8

9

10

1 is Not Likely, 10 is Very Likely
11. Would you be interested in being part of a WECIL Direct Payment user group that meets every few months to help us make sure our services do what matters to you? If yes, then contact your Advisor, call us on 0117 947 9933, email us at dpsupport@wecil.org.uk or leave your contact details below
Thank you for completing this survey
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WECIL ILP Opinion Survey

Thank you for completing this survey