TripSavvy Commuter Satisfaction Survey
Name
Of these tasks, which were the ones you struggled with the most?
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1. Your name is Amanda Ndlovu and you want to become a tripSavvy user. Sign up, fill in your details, create an account and login into the app.
2. You are in Rivonia and you want to go to Sandton. Order a taxi to take you there.
3. You live in Durban and want to travel to Gauteng. Book a long distance trip from Durban to Gauteng.
4. You are experiencing some trouble with your account. You want to contact TripSavvy. Use the app to accomplish this.
5. You are relatively new to the application. You want to see the settings you can change. Use the application to explore the settings.
6. You want to travel from Gauteng to Durban. Book a long distance trip to accomplish this.
7. You book another long distance trip. But this time you would like to chat to the driver. Use the app to accomplish this and then navigate back to the home page
8. You are ready to have another short distance trip to Sandton. Unfortunately, you are not willing to go walk to the pickup location due to time.
Was there any part of the app that you didn't understand?
How would you rate your experience using the app?
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Is there way the session itself could have been improved? eg. could the facilitators have slowed down, made the questions clearer, etc
Do you have any other thoughts/suggestions/questions?
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