Help me understand how to serve you better?
What would you improve?
Hi! I'm Colleen Long: the owner and founder of Clarity Psychological Testing. I'm a psychologist and a mom to three young kids, so I know how important it is that we get your care right. My goal is to make quality mental health care accessible to everyone. But at the end of the day, I'm just a person who has to learn from others how our practice can grow and improve. Because we are an insurance based practice- we strive to be an extremely lean organization. There is usually one person in one role or no person in that role and it's one of my many hats (tech support, website development, patient care experience, marketing, community outreach, etc.) Overall, how would you rate your experience so far?
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Imagine tomorrow- I appoint you as our CEO, what would you change? Was there something you would improve about your experience? Maybe it took a while to schedule your testing, or someone didn't call you back for a few days (we are trying out different platforms and this has happened), did you feel like a member of our team could have been more professional? Did you think we were a prescriber? Did you think we were a neurology group? Was it difficult to find our office or maybe our website is not easy to navigate? Was the process not explained clearly enough? Were you confused about whether we were providing testing or therapy?
Customer support was helpful
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Our process is straightforward and easy to understand.
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Our website makes it clear about what we do (kid, teen, adult psychological testing for diagnostic clarification and treatment planning)
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My call was answered by a human the first time I reached out.
Yes
No
I had to play phone tag.
I did everything electronically - what is this 1995?
N/A
Other
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Please use the space here to tell us anything else you might change if you owned Clarity Psychological Testing.
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