Spa: Best Spa Group
You have one or more Spa within your brand. You could be a hotel group, franchise, private business with several spas, or even a national club with spas. Your group operates as one brand and has clear consistencies within the group.
Name
First Name
Last Name
Email
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example@example.com
What is the name of the Spa Group you are nominating?
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What is the main website url?
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Have you been nominated or won other Industry awards
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Describe the philosophy of your brand and the number of spas within your group?
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What was the catalyst to have a number of spas within your group. Economies of scale, natural evolution due to hotel openings or other?
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How would you describe your spa groups concept or positioning? What is the one main strength that sets your spa apart from its competition?
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What is your business’ approach to social responsibility? Describe any initiatives that demonstrate a positive contribution to society. Also describe any actions that your company has taken to make operations more Sustainable.
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How do you keep your team happy and engaged? Describe your approach to training, as well as staff and team development.
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How do you monitor for quality control across the entire group? What systems do you have in place (if any) for ongoing business improvement?
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How do you measure client satisfaction? Give examples (statistics, testimonials, links, etc.) that show how you’ve been able to maintain consistently high levels of customer satisfaction over time.
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What are your most popular treatments or services, and why? Also describe any unique signature treatments / experiences that you offer.
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The ‘client journey’ describes how your clients experience the spa, from booking through to departure. Describe how your spa makes the client journey special, including any signature touches or rituals.
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Please attach a copy of your full menu of services.
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What brands do you partner with for Spa, wellness and amenities? Explain why?
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What consistencies do you ensure across the group, and what are some of the differences based on location, size and individual spas within the group?
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How important is retail to your business?
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What is your occupancy rate (% average), and how many of your clients are repeat clients (ave %)
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Is there anything you think we need to know that is important to your business or brand?
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I confirm to meet the minimum requirements and am eligible to enter the Spa & Wellness Awards for this category
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