Spa: Best Hotel or Resort Spa + Best Island Spa
This is a Spa within a resort or hotel or (separate award) on an island. It may be part of the resort or independently owned and operated. It may also serve guests outside the resort or be for resort guests only. (This is Two Awards, with same criteria)
Name
First Name
Last Name
Email
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example@example.com
Choose an award
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Best Hotel or Resort Spa
Best Island Spa
What is the name of the Spa you are nominating?
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What is the website url?
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Have you been nominated or won other Industry awards
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Describe the location in which your spa is situated. How do you integrate within the hotel or resort where you are situated?
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How would you describe your spa’s concept or positioning? What is the one main strength that sets your spa apart from its competition?
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What is your business’ approach to social responsibility? Describe any initiatives that demonstrate a positive contribution to society. Also describe any actions that your company has taken to make operations more Sustainable.
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How do you keep your team happy and engaged? Describe your approach to training, as well as staff and team development.
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How do you monitor for quality control? What systems do you have in place (if any) for ongoing business improvement?
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How do you measure client satisfaction? Give examples (statistics, testimonials, links, etc.) that show how you’ve been able to maintain consistently high levels of customer satisfaction over time.
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What are your most popular treatments or services, and why? Also describe any unique signature treatments / experiences that you offer.
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The ‘client journey’ describes how your clients experience the spa, from booking through to departure. Describe how your spa makes the client journey special, including any signature touches or rituals.
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Please attach a copy of your full menu of services.
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What brands do you partner with for Spa, wellness and amenities? Explain why?
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Who is your main target clientele? What are their key needs, and how do you satisfy them?
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How important is retail to your business?
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What is your average Spa occupancy (as a %) and how many of your clients are repeat (average %)?
Is there anything you think we need to know that is important to your business or brand?
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I confirm to meet the minimum requirements and am eligible to enter the Spa & Wellness Awards for this category
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