HOW TO MAKE A CLAIM
Damage once incurred, may greatly worsen unless repairs are promptly made. In order to reasonably minimize any additional damage that might occur,
a claim must be filed online at www.ascentadmin.com, or by calling (866) 660-7003 within sixty (60) days from the onset of damage. Photos of the damage
may be required for the processing of the claim.
• You must call Us at (866) 660-7003 and receive a claim authorization number PRIOR to initiating any repairs. Our claims hours are 6:30am4:30pm PST Monday through Friday. In order to reasonably minimize further damage which might occur, a claim must be filed with Us within
X-PLUS 10-2022
Page 4 of 4
sixty (60) days from the date of either the appearance of damage covered by this Limited Warranty or the time when damage could have been
discovered upon reasonable observation or inspection.
• We will give you authorization to have the repair made when the claim is approved. Any repairs made on claims prior to receiving
authorization will be denied.
• For reimbursement, after all services are completed, you must provide Us a copy of the following: (1) this Limited Warranty; (2) the invoice(s) or
receipt(s) evidencing the applicable service(s); (3) the completed claim form with the claim number; and (4) any other records reasonably
requested by Us. This information must be submitted to: Ascent Administration via the online form at www.ascentadmin.com; or email:
claims@ascentadmin.com. If you are unable to use the online or email options, You must contact (866) 660-7003 for submission instruction