After Sales Service & Warranty Claim Submission Form

After Sales Service & Warranty Claim Submission Form
Place of Purchase
If you have answered others, please let us know where you have purchased it from?
You are filling up the form as a/an
Dealer Name
If you have answered others for dealer, please let us know the name of the dealer
Type of Support Required
Full Name*
Phone Number*
Please enter a valid phone number.
Email*
example@example.com
Address*
City*
State*
Postal Code*
Invoice No.*
Invoice Date*

MonthDayYear
Date
Copy of Invoice*

Cancelof
Brand*
Service & Warranty supports are limited to the above brands only
Model*
Serial No. *
Physical Condition*

Scratch/dentDrop/water damagedTempered/Unauthorised repairOther
Summary of Issue*
Details of the Issue*
Software details
Firmware Version : 
Software/DAW (if any) : 
Software Version : 
Computer's Operation System : 
Computer's Processor :

General Terms & Conditions
1. This service and warranty form is for registration purposes only and does not serve as an undertaking or admission to any liability of whatsoever by us, the distributor - Southeast Asia Audio Music Hub ("SEA AMH") service centre, to repair / replace the product that is being sent in for warranty purposes.
2. The warranty afforded to the products warrants the product against manufacturing and material defects only. It is the customer's/dealer's obligation to send the items to SEA AMH service centre for warranty claim.
3. To qualify for warranty of service and repair, the proof of purchase must be produced prior to the repair at the point of registering for warranty submission claim at SEA AMH service centre. SEA AMH reserves the right to void the warranty if proof of purchase is unclear or the product registration information is incorrect.
4. In the event that Customer shall fail to produce the proof of purchase, the Customer shall not be entitled to have the product repaired under the terms of the warranty and the Customer shall be liable for the full costs of the service and repair.
5. Applicable for products purchased from authorised sellers in Singapore & Malaysia only.
6. For submission of service and warranty claims, customers are required to provide all the important details requested for us to process the claim. It is compulsory to provide the box/packaging of the products which are still under warranty for the purpose of registering for warranty. SEA AMH have the right to reject the warranty claim should there be no box provided to us and the repair of the products may be chargeable.
7. Customers are required to provide the copy of this service and warranty form & proof of identification for verification purposes upon collection of the repaired products.
8. Service and warranty claims shall take up to 6 months to complete, subject to the availability of the replacement parts for the warranty products. Under extreme circumstances that longer period is required, SEA AMH Customer Service shall update the customer on the matter.
9. For products which are out of warranty or getting a quotation on repair, there will be an upfront collection of a minimum checking fee as per the stipulated rate set. The checking fees collected shall be part of the final repair fees. However, should the customer wish not to proceed with the repair, the checking fee is not refundable as it is the minimum cost for checking the product. SEA AMH Customer Service will be in touch to inform on the details.
10. Please note that customers are to collect the repaired products within one (1) month from the date of the first notification that it is ready to be collected. After the one (1) month collection period, SEA AMH Service Centre shall not issue any more reminder on the collection of repaired products, shall not accept any liabilities whatsoever on the products thereafter and shall reserve the rights to do so whatever deemed necessary by the SEA AMH on the products. SEA AMH Service Centre reserves its rights to dispose of the products which are not collected within the stipulated time frame at SEA AMH discretion. Should there be any collection after the one (1) month collection period, storage fee may be charged. Item can be arranged to return via shipping with charges to be borne by customers.
11. Any shipping fees for transport of products to and from SEA AMH Service Centre shall solely be borne by the customers and not SEA AMH.
12. SEA AMH Service Centre reserves the right, at its discretion, to change, modify, add, or remove any of the terms and conditions for service and warranty at any time and without prior notice. SEA AMH Service Centre shall have absolute discretion in determining the validity of the service and warranty claims submitted by the customers.
Signature*

Clear
Should be Empty: