Salon Policies
All salon policies are subject to change at the discretion of Color Theory Hair Salon.
Cancellation/Rescheduling
Cancellations/rescheduling accepted up to 48 hours before the scheduled service.
Within 48 hours of the service, cancellations/reschedules will be charged 50% and within 24 hours of the service will be charged 100% of the scheduled cost.
No Show/No calls will be charged 100% of the service and will be required to pay a 50% deposit to schedule a new service. Multiple no shows may not be able to book future appointments.
Tardiness
Please contact us immediately if you are going to be late to your appointment. Your appointment may need to be rescheduled if you are more than 15 minutes late. Our cancellation/reschedule policy will apply. If time allows we may provide the option to receive a portion of your scheduled services. You will be charged 100% of the scheduled service.
Adjustment Policy
You loving your hair when you style it at home is our goal! If there is anything you aren’t loving please get in touch with us within 7 days so we can make an adjustment for you.
Return/Refund Policy
We do not offer returns or refunds on services, products, or other.
Healthy Hair Promise
Keeping your hair happy, healthy, and on your head is our #1 priority. We will discuss realistic expectations prior to beginning any service, and will keep you informed throughout the whole process. If at any point during your service we feel that the integrity of your hair may become compromised we will immediately discuss other options with you. Please trust that we want to get you to your goal, and we want your hair to be soft, beautiful, and manageable while we get you there! Thank you for your trust.