DECLARATION OF HOME CARE CLIENTS’ RIGHTS | COUPLES

 

Each client of Always Good Company Home Care shall have the following rights:

1. To be informed and participate in his or her plan of care.

2. To be treated with respect, consideration, dignity, and full recognition of his or her individuality and right to privacy.

3. To receive care and services that are adequate, appropriate, and in compliance with relevant federal and State laws and rules and regulations.

4. To voice grievances about care and not be subjected to discrimination or reprisal for doing so.

5. To have his or her personal and medical records kept confidential and not be disclosed except as permitted or required by applicable State or federal law.

6. To be free of mental and physical abuse, neglect, and exploitation.

7. To receive a written statement of services provided by the agency and the charges the client is liable for paying.

8. To be informed of the process for acceptance and continuance of service and eligibility determination.

9. To accept or refuse services.

10. To be informed of the agency’s on-call service.

11. To be informed of supervisory accessibility and availability.

12. To be advised of the agency’s procedures for discharge.

13. To receive a reasonable response to his or her requests of the agency.

14. To be notified within 10 days when the agency’s license has been revoked, suspended, canceled, annulled, withdrawn, recalled, or amended.

15. To be advised of the agency’s policies regarding patient responsibilities.

Always Good Company Home Care supports your right and responsibility to express concerns, dissatisfaction, or make complaints about services you receive or do not receive without fear of reprisal or discrimination. We encourage you to discuss all concerns and complaints with us. The agency telephone number is 910-538-5207.

Always Good Company Home Care has a formal grievance procedure, which ensures your concerns shall be reviewed and an investigation started within 48 hours. Every attempt shall be made to resolve all grievances within 14 days. You will be kept informed by telephone of the status of the investigation and receive a written report when resolution is determined. If you feel the need to discuss your concerns, dissatisfaction or complaints with individuals other than the Always Good Company Home Care staff, the Division of Health Service Regulation provides a Home Care “Hot Line”. The hours of operation are 8:00 AM to 5:00 PM, and the number is: 1-800-624-3004.

 

I have received a copy of the Bill of Rights and had the opportunity to ask questions: