Please note that there are only very limited circumstances under which we can waive late fees. 

Unfortunately, we are generally unable to waive late fees. Due to fair housing requirements, potential liability, and out of a general sense of fairness, we need to treat all of our tenants the same and not give some tenants preferential treatment. It wouldn't be right to charge one tenant a late fee and waive a late fee for another tenant.

There are some very limited circumstances where our policy allows for the waiving of a late fee:

If your rent is only late due to something caused by us, such as a billing error, then we would agree to waive your late fee.

If it's the first month on a new or renewed lease, and there are new charges or higher rent, and you simply forgot to update your payment amount, we will waive the late fee if you get the extra amount you owed to us is paid immediately.

If you're a brand new tenant and have some confusion setting up a payment on the Resident Portal and it doesn't go through, then we'll agree to waive the late fee one time provided the balance is paid immediately.

If you have accidentally underpaid by a nominal amount, then we will agree to waive the late fee if you pay the remaining amount promptly.

These are the only circumstances under which we will consider to waive late fees. While we sympathize with tenants who are going through financial difficulties, have had deaths or illnesses in the family, or are experiencing other hardships, we simply cannot allow these circumstances to interfere with the enforcement of the lease. Our clients, the landlords, pay us to collect the rent, and we have an obligation to them to do just that.

If you do qualify for one of the above circumstances under which a late fee can be waived.

Please note that even if a late fee is waived, it won't actually be removed from your account ledger until after you've paid the rest of what you owe.

If your circumstance qualifies under the above policy, please fill out the so that it can be reviewed by one of our managers, and we will get back to you to let you know whether it was approved or not, usually within two (2) business days. In the meantime, you should make your rent payment as soon as possible.

Do not submit this form until ALL amounts other than your late fee have been paid. If you still owe money besides your late fee when this form is received by our staff, we will have no choice but to immediately reject the request, and you'll have to re-submit this form after your other balance has been paid.