Repair/Inspection Charges Dispute Form
Please note that there are only very limited circumstances under which we can waive charges for repair/inspection bills.
Why did I get charged for a repair bill?
In general, the responsibility for paying for repairs on a rental property is the landlord's. However, there are some exceptions to this:
Clogged pipes
Broken windows
Pest control
Things the tenant broke
Cosmetic issues that aren't required by law to be fixed
Bills for repair appointments that a tenant no-showed
HVAC filters
Smoke detector batteries
Repairs that are only necessary due to tenant negligence (tenant failure to report)
If a vendor goes out to a property for these issues and finds that the tenant is responsible, you will receive a bill on your tenant ledger. If you don't pay the bill by then, you will then receive a late fee, and late fees will continue to accrue monthly until the balance is paid in full. Please note that in addition to the repair bill, you will also be charged a $25 Repair Bill Admin Fee.
Our inspection vendors are instructed to replace any HVAC filters that are dirty, any smoke detector batteries that are low. These are items that are tenant responsibilities, so if the inspector has to perform these items, you will be charged for both the materials and the labor. The way to avoid these charges is to follow your lease agreement and take care of these items prior to the inspection.
If you believe you've been billed for something incorrectly, then you can fill out the Repair/Inspection Charges Dispute Form, and someone from our office will investigate and get back to you. Please note that filling out the form does not extend the deadline to pay, so if you want to dispute a charge, it's important to do so immediately after notification of the charge, or go ahead and pay the bill while waiting for the dispute to be resolved.
If your circumstance qualifies under the above policy, please fill out the form below so that it can be reviewed by one of our managers, and they will get back to you to let you know whether it was approved or not, usually within three (3) business days. In the meantime, you should make your payment as soon as possible to keep your ledger current and avoid late fees or non-payment action. If the disputed charge is credited back and you have already paid, it will be applied as a credit to your tenant ledger.