Financial Responsibility Notification
Understanding Your Financial Responsibility - Insurance and Self-Pay Policies
Our clinic is in-network with most major insurance providers, including Tennessee Medicaid (TennCare). However, patients are responsible for verifying their insurance benefits and coverage before receiving services.
Insurance Patients: If your insurance covers the services provided, we will bill your insurance carrier directly. You are responsible for any copayments, deductibles, or co-insurance as determined by your insurance plan.
We do not accept Medicare as a primary payer at this time.
Non-Covered Services & Private Pay Charges for Insurance Patients
Some services provided by our clinic may not be covered by your insurance plan. These may include:
- Counseling services rendered by non-credentialed providers (e.g., LMSWs, LADAC IIs, or counselors working toward permanent licensure).
- Additional therapy sessions, case management, or group counseling services beyond what your insurance covers.
- Administrative fees, such as telemedicine fees (not all insurance plans cover services rendered via telemedicine), missed appointment fees, or form completion fees (e.g., FMLA paperwork, short-term or long-term disability forms, letters for legal or court purposes, housing or utility assistance, etc.).
You will be responsible for payment upon check-in for your scheduled appointment. Rates may differ from what your insurance company would reimburse.
Sliding Scale Program
In our continued effort to ensure access to life-saving treatment for opioid use disorder patients, we have implemented a Sliding Scale Program for patients without insurance or those opting out of insurance due to economic hardship. Completion of our Sliding Scale Program Application is required and must be accompanied by documentation substantiating the claims made within the application. Discounts and rates are informed by Federal Poverty Guidelines. For more information, or to apply for our Sliding Scale Program, please inquire with clinic staff.
Self-Pay Patients: If you do not have insurance or choose not to use it, you may pay for treatment services under our Self-Pay Fee Structure or if eligible, our Sliding Scale Program.
Self-Pay Fee Structure
I understand that the following fee structure allows for payment flexibility with weekly, bi-weekly, and monthly payment options. I acknowledge that weekly and bi-weekly payment options are created for patient inclusiveness and won’t serve as payment in full for services rendered over the course of twenty-eight days (one-month treatment cycle). Only a monthly payment will serve as payment in full for services issued over twenty-eight days. The clinic provides “bundled care,” which includes point-of-care drug screening, individual and group counseling, case management, and medication management by a physician, nurse practitioner, or physician assistant. Fees for treatment services are intended to cover all services provided by the clinic in either a payment plan: paid weekly, bi-weekly, or in one-month cycles. The fees paid to the clinic do not include prescription medication or confirmatory drug screening performed by our third-party lab partner and do not represent a fee per visit or a fee per service. The frequency in which patients receive treatment services reflects the phase of treatment as decided by the treating provider. Payment for treatment services can be made weekly, bi-weekly, or monthly at any time and do not increase or reduce depending on the level of care. Any medications prescribed by the treating physician will be done so electronically through our e-scribe system and paid for separately through your chosen pharmacy.
Payment Plan Options
Monthly Payment Plan (save $50 with this plan): $370
- Due every 28 days
Bi-Weekly Payment Plan: $210
- Due every 14 days
Weekly Payment Plan (Requires approval through clinic management)
- Due every 7 days
A monthly telemedicine program fee of $20 is required for all commercial insurance holders. TennCare Medicaid insurance holders are not required to pay this fee.
Refunds: I understand that under no circumstances does the clinic issue refunds.
By signing below I understand that I am both agreeing to and acknowledging the terms outlined above.