Highly FAVORed Custom Designs POLICY
Booking and Ordering
When ordering and booking, please use the booking form that we send you. We will contact you afterwards to confirm details. For orders $75 or more, a 50% retainers fee is required at the time of booking. THIS IS NON-REFUNDABLE. The remaining balance is due at or before pickup/dropoff. For orders totaling less than $75, full payment is due at time of booking/ordering. If you need a design created, you will be required to pay a design fee, which is equal to $10 in addition to your total order amount. This must be paid at the time of booking/ordering and is non-refundable. This is PER design. If you need multiple designs, then you will be required to pay multiple design fees. If a product is needed within 7 days or less, there will be a rush fee assessed, which is equal to 10% of your order total, and is due at time of booking.
Designing Process
We will gather as much details about your design idea as possible. Throughout the process, we will ask questions, if needed, to ensure you are satisfied with the outcome. Slight color differences may present themselves when switching from digital to printed items. This is rare, but you will be made aware if it happens, and we will adjust accordingly. Please carefully check your design proof for any errors, as they cannot be fixed once production starts.
Communication
Please keep your preferred contact method available at all times. During completing your order, it is possible we may encounter problems or have additional questions. Failure to be able to contact you for resolution may result in your order being delayed or not completed. No refunds will be issued if project is not completed due to us not being able to contact you to fix an issue timely. Once your design is completed, you will be required to approve it. Once approved, your order will be completed and you will also be sent the finished product, and be required to approve that, as well. Please thoroughly check your proofs before approving, as refunds will not be issued once approval is given and project is finished.
Payment
All customers will receive an email of an itemized invoice once details are confirmed. Payment is due upon receipt of invoice, and work will not begin until payment is received. If an alternative method of payment is desired, please let us know. Please make sure you review the invoice carefully, and let us know if there are any discrepancies.
Refunds/Cancellations
No refunds will be issued due to any issues caused by the customer. This includes event cancellation, changed mind, etc. If there is a significant error or cancellation made by Highly Favored Custom Designs, a full refund will be issued.
Order Completion
Once your order is in your possession, PLEASE inspect your items thoroughly. You have 24 hrs after your receive your items, to report any issues. We will work together to solve any issues that arise. Once the 24 hour period is over, no corrections can be made. No exceptions.
Production Time
Production begins once payment is received and all design approvals are confirmed. Typical production time is 3-5 business days.
Shipping/Delivery/Pickup
Shipping costs and delivery times will vary based on location and order specifics. All packages are tracked & insured. Tracking information will be provided once the order is shipped. Pickup date and time will be discussed once order is completed and approved.
Questions?
Send an email at agoldman213@gmail.com or text/call 856-822-0042. Thank you!