Warranty Claim Form

Please select a description that best fits the reason for warranty claim.
I am experiencing...*

Wear & Tear
Hi Valued Customer,

Thank you for reaching out to us!

While I understand that wear can happen, it is not covered under our warranty policy.

Hestra warranties our gloves to be free from manufacturing defects in workmanship and materials for the useful life of the gloves.

This type of damage is classified as “Normal wear and tear”. Which can be described as the normal breakdown of leather or other fabrics due to regular use, causing holes, rips, or thinning to occur. This is not something that can be repaired and is a normal sign of aging in leather goods and sport fabrics.

I understand this is not the answer you had hoped for.

To aid in a replacement purchase and as a form of apology pleaseinput the required information below for a one-time discount code.

We appreciate your patience and understanding regarding this matter.
Name*

First NameLast Name
Email*
example@example.com
Damage Pictures*

Please ensure these images of damage are clear. These images are required to verify damage and qualify for discount.
Cancelof

Accidental Damage
Hi there,

Thank you for reaching out to us!

While I understand that accidents can happen, they are not covered under our warranty policy.

Hestra warranties our gloves to be free from manufacturing defects in workmanship and materials for the useful life of the gloves.

This type of damage is classified as "accidental damage" or thinning or holes from wear and use; damage from rope tows, cigarette burns or ashes melting the fabric; cuts or rips (from skis/snowboards, knives, tree branches, falls or abrasions, other accidents, etc.) and much more. This type of damage is not repairable.

I understand this is not the answer you had hoped for.

To aid in a replacement purchase and as a form of apology pleaseinput the required information below for a one-time discount code.

We appreciate your patience and understanding regarding this matter.
Name*

First NameLast Name
Email*
example@example.com
Damage Pictures*

Please ensure these images of damage are clear. These images are required to verify damage and qualify for discount.
Cancelof

Hestra North America
12425 W 54th Dr., Arvada, CO, 80002

cs@hestrausa.com

(303)-384-9969
Warranty Claim Form
1. Only one claim per item will be processed.

2. Pictures of your glove and proof of purchase are mandatory for us to evaluate.

3. It is in our right to disapprove any claim request that is found incomplete, incorrect, or fraudulent.
Purchase Information
Where was this purchase made?*
Was this purchase made through the Hestra website or a North American Retailer?
Purchase Date*

MonthDayYear
Describe the issue*
Claim Pictures*

Please take a picture of the issue, the front, back, and size of the glove. Help us help you! The better the photos you send us, the better we are able to evaluate your glove. This gives you a better chance at a successful warranty claim. Photos that are unclear, too close in, too far out, etc. will be rejected and the claim denied. Tell your story with your photos and we will honor our warranty promise against any manufacturing defects for the usable life of the glove.
Cancelof
Glove Size*
We only warranty the size shown in the provided image and proof of purchase. We do not warranty issues related to fit, and size exchanges are not permitted through the warranty process.
Customer Details
Customer Name*

First NameLast Name
Email*
example@example.com
Phone Number*
Please enter a valid phone number. Your contact information will be used only for purposes of this warranty claim.
Address (Please use your current shipping address)*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Hestra North America
12425 W 54th Dr., Arvada, CO, 80002

cs@hestrausa.com

(303)-384-9969
Warranty Claim Form
1. Only one claim per item will be processed.

2. Pictures of your glove and proof of purchase are mandatory for us to evaluate.

3. It is in our right to disapprove any claim request that is found incomplete, incorrect, or fraudulent.
Purchase Information
Where was this purchase made?*
Was this purchase made through the Hestra website or a North American Retailer?
Purchase Date*

MonthDayYear
Proof of Purchase*

If the warranty claim is approved, the glove on the receipt is the glove Hestra will warranty/replace. This proof of purchase MUST match the image of the warrantied glove, otherwise the warranty claim will be denied.
Cancelof
Describe the issue*
Claim Pictures*

Please take a picture of the issue, the front, back, and size of the glove. Help us help you! The better the photos you send us, the better we are able to evaluate your glove. This gives you a better chance at a successful warranty claim. Photos that are unclear, too close in, too far out, etc. will be rejected and the claim denied. Tell your story with your photos and we will honor our warranty promise against any manufacturing defects for the usable life of the glove.
Cancelof
Glove Size*
We only warranty the size shown in the provided image and proof of purchase. We do not warranty issues related to fit, and size exchanges are not permitted through the warranty process.
Customer Details
Customer Name*

First NameLast Name
Email*
example@example.com
Phone Number*
Please enter a valid phone number. Your contact information will be used only for purposes of this warranty claim.
Address (Please use your current shipping address)*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Hestra North America
12425 W 54th Dr., Arvada, CO, 80002

cs@hestrausa.com

(303)-384-9969
Dealer/Shop Employee Warranty Claim Form
1. Only one claim per item will be processed.

2. Pictures of your glove and proof of purchase are mandatory for us to evaluate.

3. It is in our right to disapprove any claim request that is found incomplete, incorrect, or fraudulent.
Purchase Information
Which store/dealer are you associated with?*
Here by accident? Use the BACK button at the bottom of this page to return to the consumer Warranty Form.
Where was this purchase made?*
Was this purchase made through the Hestra website or a North American Retailer?
Purchase Date*

MonthDayYear
Proof of Purchase*

If the warranty claim is approved, the glove on the receipt is the glove Hestra will warranty/replace.This proof of purchase MUST match the image of the warrantied glove, otherwise the warranty claim will be denied.
Cancelof
Describe the issue*
Claim Pictures*

Please take a picture of the issue, the front, back, and size of the glove. Help us help you! The better the photos you send us, the better we are able to evaluate your glove. This gives you a better chance at a successful warranty claim. Photos that are unclear, too close in, too far out, etc. will be rejected and the claim denied. Tell your story with your photos and we will honor our warranty promise against any manufacturing defects for the usable life of the glove.
Cancelof
Glove Size*
We only warranty the size shown in the provided image and proof of purchase. We do not warranty issues related to fit, and size exchanges are not permitted through the warranty process.
Customer Details
Customer Name*

First NameLast Name
Email*
example@example.com
Phone Number*
Please enter a valid phone number. Your contact information will be used only for purposes of this warranty claim.
Address (Please use your current shipping address)*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Heated Items Out of Warranty

All heated HESTRA products are sold with a 2-year limited warranty, post purchase date.
This warranty form is for claims regarding malfunctioning electronics in our heated gloves. If your heated glove is experiencing a manufacturer's defect in the workmanship of the glove itself (i.e. stitching, etc.), please use the BACK button at the bottom of this form to return to the previous screen and select 'Repair' from the main menu.
Unfortunately, it appears these gloves are no longer eligible for our limited warranty program, seeing as they are out of the 2-year warranty period.

Because they cannot be repaired, the electronic elements in our heating styles are covered under warranty for two years from purchase date, which is twice the length of other electronically heated gloves on the market, but is still limited to the designated period.

We often get asked if we offer paid repairs for the electronic components of out-of-warranty gloves. Unfortunately, payment has nothing to do with the irreparable nature of these components. If we could repair them, we would be happy to do so under an extended warranty window. However, the components themselves are outside the scope of repair altogether, which is why we are happy to honor our commitment to replace the gloves for up to two years from the date of purchase. Thank you for your understanding.

All that being said, as your glovemakers, we want to make this right by you as best we can. As consolation for this inconvenience, we would be happy to provide you with a discount on a new pair of non-heated gloves from our website.

If this is amenable to you, please fill out the form below and we will email you a single-use discount code at the address you provide.

Please Note: The email address you provide will not be used for marketing purposes, but solely for the completion of this warranty claim.
Name*

First NameLast Name
Email*
example@example.com

Please Choose a Part Replacement
My Products
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Cinch LockSpring operated cinch lock to set bungee tightness
$ Free Quantity

Knot CoverTriangular plastic piece used to cover your knotted bungee strings
$ Free Quantity
Item subtotal:$0.00

Total

$0.00
Need a part that isn't listed? Please leave details of which part you need, and our warranty team will check in with you.
Name*

First NameLast Name
Phone Number*
Please enter a valid phone number.
Email*
example@example.com
Shipping Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Acknowledgement of Warranty
By signing this form, you acknowledge the following terms:
- Our warranty is a courtesy to our customers. We are not required to approve all claims.
- All claim approvals and denials are carefully evaluated by our Hestra warranty team and are FINAL.
- It is in our right to disapprove any claim request that is found incomplete, incorrect, or fraudulent.
- Hestra warranties our gloves to be free from manufacturing defects in workmanship and materials for the useful life of the gloves. The useful life of the gloves varies based on the frequency and intensity of use, and no, the useful life of the glove is not the life of the user.
- Hestra reserves the right to determine if the gloves meet this criteria. At our discretion we will either repair or replace the item free of charge. Wear and tear is not covered under warranty, nor is that type of damage repairable.
- Electronics in our heated items are covered under warranty for two years from purchase date - a dated proof of purchase is required to establish warranty coverage period. No proof of purchase will result in an automatic denial of the warranty claim.
- Accidental damage and normal wear and tear from use are not covered under warranty.
- Because every person and every day is different, warmth is not covered under warranty.
- For more information and details regarding our warranty, please visit our Warranty page.
- All mail-in shipping charges are the customer's personal responsibility. Hestra cannot/ will not make exceptions to this policy. If the warranty claim is successful, Hestra will ship your repaired/replaced gloves back to you free of charge.
- Local residents can opt for dropoff services. To request an in-person dropoff, please email cs@hestrausa.com
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Please select a description that best fits the reason for warranty claim.

Wear & Tear

Accidental Damage

Warranty Claim Form

Purchase Information

Customer Details

Warranty Claim Form

Purchase Information

Customer Details

Dealer/Shop Employee Warranty Claim Form

Purchase Information

Customer Details

Heated Items Out of Warranty

Please Choose a Part Replacement

Acknowledgement of Warranty