FACTS 2024 Lab Survey | We value your input

LABORATORY SERVICES
FACTS strives to provide the highest-quality food testing solutions so that you can ensure your products are safe and comply with national and international standards and regulations.

Your feedback is incredibly valuable to us and helps the continuous improvement of our services.

All responses will be treated confidentially. If you prefer, phone us any time at 021 882 9883, or email info@factssa.com
Name*

First NameLast Name
Company Position*
Email*
Telephone*
Mobile
Newsletter*

YesNo
Company*
Company Division*
How would you rate your overall satisfaction with FACTS Laboratory?*

1

2

3

4

5

1 is Very dissatisfied, 5 is Very satisfied
How satisfied are you with the quoting and sample submission process?*

1

2

3

4

5

1 is Very dissatisfied, 5 is Very satisfied
How satisfied are you that the results are reliable/accurate?*

1

2

3

4

5

1 is Very dissatisfied, 5 is Very satisfied
How satisfied are you that test reports are easy to interpret and that it contains all the necessary information?*

1

2

3

4

5

1 is Very dissatisfied, 5 is Very satisfied
How satisfied are you that you received the results within a reasonable timeframe?*

1

2

3

4

5

1 is Very dissatisfied, 5 is Very satisfied
How satisfied are you with the staff's technical knowledge?*

1

2

3

4

5

1 is Very dissatisfied, 5 is Very satisfied
How satisfied are you with the staff's professionalism, helpfulness and friendliness?*

1

2

3

4

5

1 is Very dissatisfied, 5 is Very satisfied
How satisfied are you with the cost of analysis?*

1

2

3

4

5

1 is Very dissatisfied, 5 is Very satisfied
When last did you submit samples?*

Within the past 12 months1-2 years agoMore than 2 years ago
Would you make use of FACTS Laboratory in future and recommend us to a colleague or associate?*

YesNo
Do you have any suggestions on how we could improve our service?*
Are there any additional analysis you might require that are not currently supplied by FACTS Laboratory?*
Would you like a member of FACTS Laboratory to contact you regarding any of our testing or consulting services?*

YesNo
THANK YOU
Your input is invaluable to us, and we greatly appreciate your time and thought in completing this survey. FACTS strives for continuous improvement in our testing services, in order to meet - and exceed - your expectations.
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LABORATORY SERVICES

THANK YOU