• MSP Airport Mobility Survey

  • Minneapolis-St. Paul International Airport (MSP) is conducting a study to better understand the ways people move through Terminal 1, and how existing mobility options are meeting or not meeting needs. We’re looking for input from travelers, employees, and volunteers. Your feedback will help identify what’s working well, what needs improvement, and will shape the future of how people move within MSP. Thank you for your participation!

  • What term best describes your most frequent use of MSP Airport?*
  • How often do you travel per year?
  • Have you ever traveled with a need for an accessibility accommodation?
  • passenger moves through airport terminal in wheelchair with assistance
  • What best describes the reason you needed an accommodation?
  • Have you ever traveled with a companion who needed an accommodation?
  • Woman traveling on plane with service dog at feet
  • What best describes the reason your companion needed an accommodation?
  • Information booth with visual paging screens and VRI assistance

  • How often do you use the following modes to move through the airport?

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  • Mobility cart with driver behind the wheel parked in the airport mall
  • What is your preferred way of moving around Terminal 1? (Drag and drop to rank)
  • people walking on moving walkway

  • Draw Your Route

    View a detailed image of MSP Terminal 1 and then provide input below.

  • How do you typically move within Terminal 1? (Please draw your typical route on this floor plan. The pen tool is selected by default. Click and drag your mouse to draw your route.)
  • If you could add another mobility option throughout MSP what would take priority?
  • C Concourse tram stop with doors open

  • Draw Your Route

    View a detailed image of MSP Terminal 1 and then provide input below.

  • What route would you build for a fixed mobility system like a tram? (Please draw a proposed route on this floor plan. The pen tool is selected by default. Click and drag your mouse to draw the tram path you would build.)
  • You are through security and you have one hour until you need to board. What do you do?
  • You are through security and you have two or more hours until you need to board. What do you do?
  • restaurant tables and seating on Concourse G
  • How do you get information about getting around Terminal 1?
  • Terminal signage
  • Do you think the way you get information today should stay the same in the future?
  • What best describes your job at MSP?
  • Volunteers help travelers at an information booth

  • How often do you use the following modes to move through the airport?

  •
  • Mobility cart with driver behind the wheel parked in the airport mall
  • What is your preferred way of moving around Terminal 1? *
  • Image field 87
  • If you could add another mobility option throughout MSP what would take priority?
  • C Concourse tram stop with doors open

  • Draw Your Route

    View a detailed image of MSP Terminal 1 and then provide input below.

  • What route would you build for a fixed mobility system like a tram? (Please draw a proposed route on this floor plan. The pen tool is selected by default. Click and drag your mouse to draw the tram path you would build.)
  • When you are approached by travelers with a wayfinding question, what are you most frequently asked? (Drag and drop to rank from most to least)
  • Image field 88
  • How do you prefer to get information/alerts about changes at MSP Airport?
  • Terminal signage
  • What do you do during your breaks? (Select all that apply)
  • Airport mall seating area

  • Thank you for your input

  • Please submit your answers.

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