Service Agreement

Summary

This Service Agreement is made for the purpose of providing therapy/support services to the above participant.

The parties agree that this Service Agreement is made in the context of providing consentual agreement to have services delivered in a way that meets person-centred care delivery.

The supports and their prices are set out in the attached Schedule of Supports. All prices are exempt from GST and include the full cost of providing the support.

Services requested on public holidays will be by negotiation. 

Responsibilities of Practice 

Melinda Webb Support Services agrees to:

• review the provision of therapy/support services on each occasion of service with the participant 
• once agreed, provide therapy/support services that meet the participant’s needs at the participant’s preferred times
• communicate openly and honestly in a timely manner
• treat the participant with courtesy and respect
• consult the participant on decisions about how treatment is provided
• give the participant information about managing any complaints or disagreements and details of the provider’s cancellation policy
• listen to the participant’s feedback and resolve problems quickly
• give the participant a minimum of 24 hours’ notice if the provider must change a scheduled appointment to provide therapy/Support services
• give the participant the required notice if the provider needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information)
• protect the participant’s privacy and confidential information
• provide support in a manner consistent with all relevant laws, including Australian Consumer Law
• keep accurate records on the supports provided to the participant
• issue regular invoices and statements of the therapy/Support services delivered to the participant.

Responsibilities of the participant/participant’s representative

The participant/participant’s representative agrees to:

• inform the provider about how they wish the therapy/support services to be delivered to meet the participant’s needs
• treat the provider with courtesy and respect
• talk to the provider if the participant has any concerns about the therapy/support services being provided
• give the provider a minimum of 24 hours’ notice if the participant cannot make a scheduled appointment; and if the notice is not provided by then, the provider’s cancellation policy will apply
• give the provider the required notice if the participant needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information)

 

Payments

Melinda Webb Support Services will seek payment for their provision of therapy/support services after the session and documents are completed. Once the invoice has been paid the documents will be released. All payments are due within 7 days of invoice date.

 

 

Changes to this Service Agreement

If changes to the treatment or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed, and dated by both parties.

Ending this Service Agreement

Should either party wish to end this Service Agreement ahead of the timeframe outlined above they must give 1 months’ notice. However, if either party seriously breaches this Service Agreement the requirement of notice will be waived.

Feedback, complaints, and disputes

If the participant wishes to give the provider feedback, the participant can talk to Melinda Webb Support Services on 0402 882 076.

If the participant is not happy with the provision of therapy services and wishes to make a complaint, the participant can talk to Melinda Webb Support Services on 0402 882 076. 

Goods and Services Tax (GST) 

For the purposes of GST legislation, the Parties confirm that:

• GST may or may not be chargeable depending on your funding arrangements

 

Cancellation Policy

We understand that circumstances change and there may be occasions when cancelation occurs.

 Service provider will:

• Give you 24 hours’ notice or more, if possible, of cancelling and where possible offer another time.

You the participant will:

• Provide 24 hours’ notice, more, if possible, to us on: 0402 882 076. A voice message can be left, or a text message is also acceptable.
• If you do not provide 24 hours’ notice or more, then the full fee for services will be required to be paid as per agreed method.

If you have any questions with regards to this policy, please contact us at:  melindawebbsupportservices.com.au  

 

Call out Rate

We have a call out rate which is a flat fee of $50.00 (Applies to after hours, weekends and public holidays).

Travel outside 25 KM from our office in Frankston is charged at $1.00 per KM.

For any problems completing this form, or to discuss anything else concerning this form, please contact Melinda Webb Support Services on 0402 882 076 or email us on admin@melindawebbsupportservices.com.au