Practice Policies:
I, the undersigned, acknowledge payment is due at the time that services are rendered, and agree to pay for all services at the time they are received. I understand Brunswick Veterinary Hospital accepts cash, check, Visa, Mastercard, and Care Credit. I am aware a $40.00 return fee will apply for returned/bounced checks and I acknowledge that a $35.00 late fee will be applied for any accounts more than 30 days past due. I also understand any unpaid balances will be sent to collections, and I will be responsible for all costs of collections, including any associated attorney or legal fees.
I understand Brunswick Veterinary Hospital uses audio and video recordings on the premises to ensure client, pet, and staff safety, as well as for training purposes. I am aware that the transfer of medical records and/or pet ownership requires written consent from the owner of record on file with the hospital. I understand that Brunswick Veterinary Hospital enforces a late policy regarding appointment times.
I acknowledge that if I arrive more than 10 minutes after my scheduled appointment time, it may result in the cancellation of the appointment or require a rescheduling of said appointment. Additionally, I understand a deposit prior to treatment may also be required in some circumstances. I understand Brunswick Veterinary Hospital maintains a no-show and cancellation policy. Two (2) no-call/no-show appointments will result in a required deposit prior to scheduling any future services. Additionally, appointment cancellations made with less than 24 hours’ notice for exams, or less than 72 hours’ notice for anesthetic procedures, will also result in a required deposit prior to scheduling future services. I acknowledge that any no-call/no-show or late cancellation of an appointment for which a deposit has been collected will result in forfeiture of that deposit.
Finally, I understand a valid Veterinary-Client-Patient Relationship (VCPR) is required by law for any prescriptions, testing, and/or medical recommendations. A VCPR is established by having had an exam on my pet in the last year.