CLAIMS ON SHIPPED GOODS
- All claims with supporting photos must be filed via the Return Authorization Request Form
- A claim for shipping damages will not be accepted unless the damages are noted on the carrier’s delivery receipt. Freight/Handling damage, including damage evident on outside packaging, must be noted on carrier’s proof of delivery.
- All damages must be reported within 2 days after receipt of delivery for a claim to be processed. A claim may not be processed unless relevant photos of any damage and/or defects are also submitted.
- If requested, damaged or defective products must be properly packaged and ready for pick-up within 7 days, otherwise the replacement invoice will be considered due and payable.
- SAVE ALL PACKAGING UNTIL THE CLAIM IS RESOLVED. If packaging is not retained, repackaging will be at the customer’s expense.
- Verde Home will issue an appropriate credit to the account or send replacement upon authorized return of defective or damaged product.
If shipment damage indicators (for example, Shock Watch triggered or punctured and crushed boxes) are on the items and they indicate damage, damage must be noted on the BOL at the time of receipt and signed by carrier. If not, Verde Home reserves the right to deny the claim.
DAMAGED ORDERS
Customer must allow Verde Home to assess repairing any damage onsite before returning an item. Customer must allow Verde Home to assess size/color/quality discrepancies against manufacturer’s purchase order and/or quality samples.
Items that are defective or damaged by shipping may be exchanged after claims have been processed and accepted.
In rare circumstances there may be concealed damage (not as a result of shipping) that was not identified in quality control. We require that any product be unboxed within 2 days of receipt and a claim filed promptly.