TERMS & CONDITIONS - 1 OFF SERVICES
25% deposit to secure booking (non-refundable) - (Min $30 or service total if <$30).
All credit card payments are taken via Square. A 2.2% card payment surcharge will be applied.
Balance due 30 days prior to service.
Rush fees may apply for short notice (within 14 days) bookings.
*’Extra care’ charges may apply for pets with special/extraordinary needs.
Cancellation:
15-30+ days - 25% (or deposit amount) (retained)
8-14 days - 50% of booking total (retained)
3-7 days - 75% of booking total (retained)
Within 48hrs – 100% of payment (retained)
25% of retained payment will be paid to the service provider for their time reserved and taken for meet and greet, 50% of retained payment will be retained by the business for admin processing, 25% of retained payment will be donated to Starting Over Dog Rescue.
If any cancellation made by Surfcoast Pet Services, including non acceptance of job after M&G, all payments will be refunded unless we can source another service provider. In the event of an unsuccessful M&G from customer perspective (on any reasonable grounds), we can try to source another provider, or refund partial or full deposit (at business owner discretion based on customer feedback).
TERMS & CONDITIONS – REGULAR/ONGOING SERVICES
Regular/ongoing services invoiced on/around 23rd of each month (7d terms) for upcoming calendar months services.
Cancellations:
Services cancelled with 48+ hours notice will be credited in full & this credit applied to the next invoice, or current invoice if not yet paid. Services cancelled within 48 hours of service (by customer) will be charged as normal. Alternatively, a reschedule may be arranged.
Services cancelled by the service provider will be credited in full & this applied to the next invoice, or current invoice if not yet paid.
Cancellation/variation due to weather:
Variations: In the event of wet weather/extreme heat the service can be converted to a house visit (at same charge) or rescheduled to another time/day (subject to service provider availability).
Cancellations: If the service is cancelled due to extreme weather, 50% of the usual fee will be credited to the customer account (applied as credit on next invoice).
Note: For the well-being of your dog(s), absolute cut off for heat is 34 degrees.
25% of retained payment will be paid to the service provider for their time reserved, 50% of retained payment will be retained by the business for admin processing, 25% of retained payment will be donated to Starting Over Dog Rescue.