The following conditions may NOT be suitable for eyelash extensions.   Please contact your lash artist to discuss any concerns before your appointment.

If opting to use the LED Beam Light Lash System:

Please initial below after reviewing each Policy:

iLumi Beauty has certain policies in place to protect the time that is set aside especially for you and ensure that you are getting our best care and service.

Arrival: 

• Please arrive to your appointment on time with Clean skin and No Traces of Eye Makeup or Lotion/Oils around eye area.
• Please Text upon arrival. If you are early, as long as I am able to, I will try to accommodate.
• If you arrive late, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service. In some cases the appointment may have to be rescheduled. If you are more than 15 minutes, this is considered a "no show" and you will need to pay your "no show fee", before rescheduling your next appointment. (see cancellations/no shows)

Cancellations/No Shows: Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in my day that could have been filled by another client. As such, I require 24 hours notice for any cancellations or changes to your appointment.  Clients that provide less than 24 hours notice will be charged a 50% cancellation fee and no shows will be charged 100%. 

Refund policy: You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute touch up or removal if it is at the fault of application or product. Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

In-Fills: You must have at least 50% of your lash extensions left, to be considered a fill, otherwise will be charged as a full set. In order to guarantee my work, other Lash Artists' will not be fulfilled, however I do offer a discounted lash removal with purchase of full set of Eyelash Extensions.

Children/Pets/Adult Companions: We love children and pets, but they cannot be adequately supervised on site during your treatment. Please arrange for child/pet care off site in order to have a relaxing treatment. Please be aware that if you arrive with a child or pet, your appointment will be rescheduled, and you will be charged a last minute cancellation fee of 100% of your service(s) booked. Because of space limitations, adult companions are not permitted to stay on premises and may visit the many nearby stores and coffee shops for the duration of your appointment.

Payment Options: We accept Cash, E-Transfer, Visa, Mastercard, AMEX, as well as any NFC devices such as Google Pay and INTERAC Flash.

Permission to Use Photos

I understand there are risks associated with having artificial eyelashes applied to and/or removed from my natural eyelashes. I understand that the eyelash extensions will be applied to the natural lash as determined by the technician so as not to create excessive weight on the natural eyelash thereby preserving the health, growth and natural look of the client’s natural eyelashes. I understand as part of the procedure eye irritation, eye pain, eye itching, discomfort and in rare cases eye infection may occur. I understand and agree that if I experience any of these issues with my lashes that I will contact my technician and have the eyelashes removed immediately and consult a physician at my own expense.

 

I understand that even though the technician may apply and remove the eyelashes properly, that adhesive materials may become dislodged during or after the procedure, which may irritate my eyes or require further follow up care.

 

I have received pre and post care instructions to which I will strictly adhere. I understand the necessity to follow these instructions precisely and understand that failure to do so may jeopardize my chances for a successful outcome. If I am on any medication for depression or any other mood altering substances, I will advise my technician. My technician and I have discussed and determined the color, design and styling for my procedure. I accept responsibility for these decisions. I understand that the final outcome of the extensions may vary by my eye shape and hair structure. I understand that sometimes it takes multiple sessions before achieving a desired look or result.

 

I understand that in order to have the eyelash extensions applied to my eyelashes I will need to keep my eyes closed for duration of 2 hours or longer during the procedure. If I wear contacts, I may be asked to remove my contact lenses for the duration of the lash extension application or removal.

 

I also understand that I will need to be lying in a reclined position. Any medical conditions that might be aggravated by lying still for a prolonged period of time may mean I will not be able to have the procedure performed on my eyes.

 

I acknowledge that it is not reasonably possible to determine whether I may have an allergic reaction to adhesives, topical preparations, or processes used in the procedure, and that I can develop an allergic reaction to any substance at any given time. I release my technician of all liability if I develop any adverse reaction. 

 

I understand that eyelash extension durability and retention varies greatly for each individual, and is affected by several factors, including but not limited to hormones, seasonal changes, aftercare, cosmetics use, general health, medications, skin type, and personal habits and activities. I acknowledge that I have received no guarantees, warranties or promises, regarding the application process or the products used or applied therein or other statements as to the results of this service.

 

I acknowledge that no guarantees have been made to me concerning the results of this procedure. I understand that every person’s hair cycle is different, and on average, we each lose 2-6 eyelashes every day. There have been no guarantees or promises made of how long my eyelash extensions will last, or on how often I will need to come in for an in-fill or reapplication maintenance. I understand that my body and conditions are unique and that my eyelash extension professional and her associates cannot predict how my body will react as a result of this procedure.

 

I understand that I am not expecting a perfectly symmetrical outcome. No face or body part is perfectly symmetrical, so expecting a perfect result is unreasonable and unrealistic.

 

I understand that iLumi Beauty does not fill over work from other lash technicians, and if I have eyelash extensions from another studio, I will require and book enough time for a removal and full set. I understand that if it has been over 4 weeks since my last eyelash extensions appointment, or if I have lost more than 50% of my eyelash extensions, I will require and book enough time for a new set.

 

I understand that the taking of before and after photographs of the procedure is a condition of such procedure. I have accurately filled out the Client History Form and signed the photograph release form. I acknowledge by signing this consent form, I have been given the full opportunity to ask any and all questions about eyelash extension procedures and processes from my eyelash extension professional and her associates. I, the undersigned accept full responsibility for and indemnifies and holds iLumi Beauty harmless and without liability of any kind whatsoever for the services performed. I understand all information provided is for the purpose of receiving beauty services, and there is no medical treatment or diagnosis involved. I the undersigned hereby forever release and further agree not to make any claim or demand or commence, maintain or prosecute any action cause or proceeding for damages, compensation, loss or any relief whatsoever against iLumi Beauty in respect of any cause, matter of thing whatsoever existing or relating to the procedures performed as described herein. This release shall ensure to the benefit of and be binding upon iLumi Beauty, the undersigned and their respective administrators, legal personal representatives, successors and assigns.

This agreement will remain in effect for this procedure and all future procedures conducted by my lash artist. I understand that this agreement is binding and I have read and fully understand the information listed above. I also agree to defend, indemnify and hold harmless the eyelash extension artist from any and all claims, actions, expenses, damages and liabilities as a result of having this procedure performed.