Everyone's time is valuable; Therefore, I have the following policies in place:
CANCELLATION POLICY:
Cancellations made within the 24-hour window will incur a 50% charge of the service fee to the client's card on file.
NO SHOW POLICY:
This is a zero-tolerance policy! No-show appointments will incur a 100% charge of the service fee to the client's card on file.
LATE POLICY:
I allot 10 minutes past the scheduled appointment time for clients that may be running behind. This helps to ensure I stay on time for all the appointments to follow. If it has reached 10 minutes after the scheduled appointment time, I will need to reschedule the appointment and you will be charged 40% of the service.
RESCHEDULING POLICY:
Similar to cancelling the appointment; The client will be charged a fee to reschedule if it is within the 24-hour window. The rescheduling fee will be $30.00 and an additional $15 hold fee to go towards rescheduled appointment. If the rescheduled appointment has to be cancelled a second time within the 24-hour window there will be a 50% charge of the service fee. If cancelled a third time client will automatically be charged the full amount of service fee and no longer be able to schedule appointments with me.
Please Note:
Shall any of the charges not be fulfilled, the client will no longer be allowed to book future appointments until payment is received.
Failure to follow my policies or multiple violations will result in restrictions to booking and possible termination of my services.