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Return Form for a New Product
In case of returning a new product, you can return it without providing any reasons within 14 days from the date of purchase, and we will refund the amount of the returned product as stated on the receipt. The returned product must be packed in the original packaging, with original labels, undamaged, unused, and accompanied by the original receipt. The product should also be packed in additional protective packaging to protect the original packaging (e.g., a cardboard box).
Email*
Email address with which you placed the order
Order number*
Order number, as indicated in the confirmation email (9-digit number)
First and last name*

First namelast name
Phone number*

Calling codeTelephone number
Date of placing the order?*

GiornoMeseAnno
Date when you made the online purchase

Agreed. You will send the products by courier.

You properly package the returned product in its original packaging, with original labels, undamaged, unused, and with the original receipt. Additionally, the product should be packed in additional protective packaging to protect the original packaging (e.g., cardboard box).
Please address the package to:

Grosbasket d.o.o.
Gosjakova 2
8000 Novo mesto
Slovenia
Refund of Purchase Price

In the event that the refund is approved, we will transfer the purchase price back to you in the same manner as the payment was made. Therefore, if you paid via bank transfer or PayPal, please provide the details below.

Refund of the purchase price will be processed within 30 days of receiving the return.

Did you pay cash on delivery or by bank transfer?
Please fill in only if you paid cash on delivery: below, enter your IBAN and the name of the account holder so that we can proceed with the refund once we receive the goods.
IBAN number of the account
Please enter the IBAN number of the account where you want the refund to be transferred.
Account holder

First nameLast name

Did you pay via PayPal?
Please fill in only if you paid via PayPal account. The funds will be refunded to the account from which you made the payment, so please make sure to enter the correct PayPal email address below.
PayPal email:
Enter your PayPal email address

Return Form for a New Product