Customer Satisfaction Survey
Please take a few moments to complete this survey about your most recent interaction with the Virginia Poison Center. Your feedback will help us to evaluate and improve our services. Your participation in this survey is voluntary, confidential, and will not be linked to your call to the poison center in any way. Thank you for your time!
How many times have you called the Virginia Poison Center?
1 (This was my first time)
2-4
5-9
10+
Where did you get the phone number for the Virginia Poison Center? (Select all that apply)
Doctor or Clinic
Internet
Family/Friend
Social media (Facebook, Twitter, etc.)
Connected by 911
Hospital
Pharmacy
Poison Center promotional item/brochure
Saved as a contact in my phone
Other
Overall, how satisfied are you with your most recent interaction with the Virginia Poison Center?
Extremely satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Extremely dissatisfied
How would you rate your experience with our poison specialist?
Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
Call was managed in a timely manner
Specialist was polite and professional
Specialist was knowledgeable
Instructions and/or information provided were clear
Based on your most recent interaction with us, would you use our services again?
Yes
No
Maybe
If you have any additional comments about your most recent interaction with the Virginia Poison Center or if would like to share your story, please type in the box below.
Submit
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