ServiceTitan Support Request
Please fill out the form below for our ST Specialists. If any fields are missing, you will receive an error message.
Branch
*
Please Select
2ndWindHvac
ActionAC
Bass
Branch Service Center
Bullman
Byrum
Carolina Air
Carolina Cool
Carolina Heating
Carolina Power and Generator
Custom Air & Plumbing
Energy Savers
George Brazil
Groggs
Happy Home
Ideal
Jackson and Sons
Lakeside AC
MTB Mechanical
Mountain Air
Patrick Riley
PlumbV
Premium Home
RA Hoy
Robertson
Russell's
Sandpiper Heating and Air (SHA)
Full Name
*
First Name
Last Name
Your email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Summary of the Problem
*
Related Topic
*
Accounting
Dispatch Board
Inventory
Integrations with other software
Marketing
Project/WIP
Reporting
Technician
Other
Date the issue started occuring:
*
-
Month
-
Day
Year
Date
Explain Issue that is occurring (add specific Job Number, Invoice Number, or Batch Number, etc.):
*
Example: Accounts Payable, Maintenance, Retail Accounting, etc.
Urgency Of Issue
*
Please Select
High: Issues that severely impact business operations or many users, requiring immediate attention. e.g., ST is down and cannot dispatch
Medium: Important issues needing quick resolution, affecting productivity but not critical. e.g., report is needed for a month end close in x days
Low: Minor issues with minimal impact, addressable routinely. e.g., how to questions, permission updates
Who is your ST Specialist?
Have you opened a Support Case with ServiceTitan?
*
Yes, via Live Chat
Yes, via Email to support@servicetitan.com
No
If yes, please provide the case number
Explanation: New user will get the same groups and accesses as previous user.
Do you have any other special notes or information that our ST Specialists should be aware of?
Thank you for taking the time to fill out this form. Our ST Specialists will be in contact with you within 48 hours (2 business days) if there are any issues with the information above.
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