Please measure your head to ensure proper fit.
All units are made to order and will are not returnable and non refundable unless and error was made by Crowned by Chara LLC. Once your order has been submitted, it cannot be cancelled. Please shop accordingly. If you have any questions or need customizations outside of what is listed here, please reach out to info@crownedxchara.com BEFORE placing your order.
PROCESSING/SHIPPING
Please allow 7-10 business days for unit construction. All units are shipped upon completetion. If your unit is needed sooner, please reach out via email to info@crownedxchara.com prior to ordering to see if your request can be accomodated. There will be a fee added to rush orders. Orders will be shipped with insurance and signature confirmation. Please be advised, once the order is shipped, Crowned by Chara LLC is no longer responsible. If there are delays in shipping or if your pacakage is lost or stolen, please reach out to the courier for assistance. We cannot assist with packages once they have been handed over the the courier.
REFUNDS/EXCHANGES
There are no refunds or exchanges. If there is an issue with your order, please contact us via email at info@crownedxchara.com within 24 hours of receipt. Issues will be resolved by correcting the unit. There will be no refunds given. Return shipping is to be covered by the customer. There will be no cost to reship the unit back to you. Please use a trackable service and insurance on return shipments. Crowned by Chara LLC is not responsible for unreceived returns. Revisions that are granted will be completed within 48 hours of receipt and shipped back to you.