Policies
No-Show / Cancellations
You will receive multiple reminders for your appointments prior to the scheduled day. Urban Esthetics asks that you cancel or reschedule your appointment at least 24 hours in advance. If you do not cancel or reschedule within this time frame, you will be charged 50% of the service fee. Once the fee is paid, you will be able to reschedule your appointment.
Late Arrivals
Urban Esthetics allows a 15-minute grace period for late arrivals. Clients arriving later than 15 minutes risk having their appointment shortened but will still be charged for the full service.