• Behavioral Health Workforce: Provider Survey

  • Introduction

  • Thank you for taking the time to participate in our survey. Your insights and opinions will help California work toward a representative and robust behavioral health workforce. We appreciate your candor, and your privacy is of utmost importance.

  • To express our gratitude, you’ll be entered in a raffle drawing once you have completed the survey. We’ll require an email address to contact you for follow up about the survey or raffle. All data collected (including your email address) will be handled with the strictest confidentiality by the Steinberg Institute research team. In our reporting, we will only present information in aggregate form, ensuring that no personal details are disclosed.

  • Thank you, again for taking the time to complete the survey. We’re grateful for your insights and ideas. Any questions or concerns about the survey can be directed to Research@SteinbergInstitute.org.

  • Instructions

  • Please complete the following survey as completely and accurately as you can. You are welcome to leave any question blank if you would prefer not to respond.

  • Note that we use the term “client” throughout the survey to denote the individual receiving direct behavioral healthcare. Some providers may prefer the term “patient” and are welcome to substitute it for the term “client” throughout; the meaning of the question should remain the same.

  • Email Address

  • Demographic Information

  • What is your gender identity?
  • Are you Hispanic, Latino/a/x, or of Spanish origin? Select all that apply.
  • With which race(s) do you identify? Select all that apply.
  • Which of the following languages do you speak fluently (or well enough to provide direct services to clients)? Select all that apply.
  • What is your individual annual income level?
  • What is your household annual income level?

  • Professional Information

  • What is the highest level of education you have completed?
  • Which of the following best describes your profession?
  • Are you fully licensed to practice as a behavioral health professional?
  • Are you currently providing direct behavioral health services?
  • What are you doing now?

  • NOTE: Many of the following questions are worded in the present tense. (i.e., they will ask you to respond as if you are currently providing direct behavioral health services.)

    If you are not currently providing direct behavioral health services but have done so in the past, please respond to these questions based on your experience while you were providing direct behavioral health services.

  • What is the level of acuity for the care you typically provide?

  • Peer Support Specialists

  • Are you certified by the state as a peer support specialist?
  • Do you feel more equipped to provide care as a result of the certification process?
  • Has obtaining state certification helped clarify your role as part of a care team?
  • Did you complete a specialization?
  • Which specialization(s)? Select all that apply.
  • Did you complete training as a peer supervisor?
  • On a scale from 1 to 10, where 1 is not valuable at all and 10 is the most value possible, how valuable would you rate the certification process you went through to be?
  • Do you plan to obtain state certification as a peer support specialist?

  • Professional Information

  • Which setting best describes the primary location where you provide behavioral health services?
  • Do you work in a county behavioral health system? (Includes those employed by contracted provider organizations.)
  • Which licenses/certifications do you hold?
  • If you hold multiple license/certifications, which do you consider your primary license/certification? If you only hold one license/certification, please select "I only hold one license/certification".
  • You said California is your primary location of practice. Have you ever held licensure or certification in another state?
  • Did you have to complete additional education or training requirements to practice in California?
  • Was the additional education or training helpful or beneficial to your practice in California?
  • What is the average number of hours per work week that you spend on the following activities?

  • WARNING: The total average number of hours worked should not be greater than 80 hours. If the total average number of hours worked is greater than 80, you will not be able to submit your survey responses at the end of the survey.

  • How would increasing the number of allied health professionals (e.g., community health workers, peer support providers, behavioral health techs, medical assistants, etc.) in your workplace impact the average time spent on each activity in a typical work week?
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  • Do you provide behavioral health services via telehealth (asynchronous, phone, or video)?
  • How often do you provide each type of direct clinical care to clients?
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  • Insurance and Safety Net Programs

  • Do you provide behavioral health services through Medi-Cal? (I.e., do you/your organization "accept Medi-Cal")?
  • Which Medi-Cal plan or reimbursement method do you accept? Select all that apply.
  • Please rate the influence of the following reasons on your decision to accept Medi-Cal.
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  • Please rate the influence of the following reasons on your decision not to accept Medi-Cal.
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  • Do you/your organization accept private insurance?
  • Please rate the influence of the following reasons on your decision to accept private insurance.
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  • Please rate the influence of the following reasons on your decision not to accept private insurance.
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  • Training and Collaborative Models of Care

  • For each of the following settings, how prepared did you feel to serve clients in that setting when you completed your formal education? (i.e, your degree)
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  • In your current work setting, do you believe you have received adequate training to care for the population served in that setting?
  • Do you have experience working in systems or models of care that are explicitly designed to be collaborative and to include multiple types of providers for a single client or case?
  • Do you find that the roles and responsibilities of each member of the care team are clearly defined?
  • Would you recommend working in such an explicitly collaborative model of care to other behavioral health providers?
  • Would you like to?
  • Do you have experience working in informal referral networks or care collaboratives that include multiple types of providers routinely collaborating on care for a single client or case?
  • Do you find that the roles and responsibilities of each member of the care team are clearly defined?
  • Would you recommend working in such an informal referral network or care collaborative to other behavioral health providers?
  • Do you think it would be professionally beneficial for you to join or develop such an informal referral network or care collaborative?
  • I believe collaborating with other types of behavioral health care providers has currently improved... (Select all that apply)
  • I believe collaborating with other types of behavioral health care providers in the future would improve... (Select all that apply)

  • Costs of Compliance-Driven Culture

  • How focused is your employer or primary setting of behavioral health practice on the following dimensions?
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  • How focused were your education, training, and/or certification program(s) on the following dimensions?
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  • Burnout and Retention

  • Would you recommend your job as a career?
  • How true do you feel the following statements are about you at work during the past two weeks?
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  • To what degree have you experienced the following during the past two weeks?
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  • During the past two weeks, to what degree has your job contributed to feeling:
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  • How would you rate the number of clients you are currently seeing?
  • On a scale from 1 to 5, where 1 is no control and 5 is an extremely high degree of control, how much control do you have over your work schedule, both in terms of timing and total hours worked?
  • To what degree are the following items the main reasons you've been frustrated with your work in the past 12 months?
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  • In the next five years, do you see yourself remaining in a similar role to your current role, changing to another role within the same field, or leaving the field entirely?
  • On a scale from 1 to 5, where 1 is very poorly compensated for my work and 5 is very well compensated for my work, how would you rate your level of compensation?
  • Have you received a pay increase in the past 36 months?
  • Please rate your agreement with each of the following statements. Administrative or clerical tasks __________.
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  • Technology

  • Please rate your agreement with each of the following statements. In the next five years, I believe that technology could significantly improve _____________.
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  • Please rate your agreement with each of the following statements. My experience as a behavioral healthcare provider would be significantly improved by technology that can safely, appropriately, and automatically handle ________________.
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  • Review and Submit

  • Please click the 'Submit' button below to finalize your survey and submit all responses.

    Note that:

    1. You must 'Submit' via the button below to complete the survey and be entered into the raffle. 
    2. You are welcome to review and revise your responses on earlier pages by using the 'Back' button below.

    Once survey submission and a complete email address are confirmed, you will be added to the $100 gift card raffle. We will reach out via the email address provided if you win the raffle for your provider type.

    Thank you for your time and for all that you do for the behavioral health field!

  • Unfortunately, you are not eligible for this survey or the associated raffle. Please click the 'Submit' button below to finalize your responses. 

    Thank you for your time and for all that you do for the behavioral health field!

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