Product And Order Issue Request
Please complete this form to request a return or exchange for item(s) you purchased. Or if you damaged, defective, missing/stolen products in your order. Once submitted, you will receive a response from webstores@imagepointe.com. Please allow 2-3 business days for a response from our team.
Name
*
First Name
Last Name
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Are You Returning Item(s) Or Exchanging Item(s)?
*
Return
Exchange
Back
Next
Store Name Where Purchase Was Made
*
Order #
*
Your order number can be found in your order confirmation email
Product Exchange
If you are exchanging an item, it means you want a replacement product sent to you.
Reason For Exchange
*
Discretionary (I changed my mind and want something different)
My product(s) arrived damaged and I need a replacement
I received the wrong product (wrong size, color or item, etc.) and need a replacement
Exchanged Product Details
*
Detailed product information can be found on your order confirmation email
Replacement Product Request
*
Please upload pictures of the products you have and are returning or exchanging
*
Browse Files
Drag and drop files here
Choose a file
Please take photos with plenty of light so the damage is visible. Maximum file size is 10MB per file.
Cancel
of
Product Return
If you are returning an item, it means you do not want a replacement product sent to you and you are sending your current product back to us.
Reason For Return
*
Discretionary (I changed my mind and don't need or want my item(s) anymore)
My product(s) arrived damaged and I don't want them anymore
Returned Product Details
*
Detailed product information can be found on your order confirmation email
Back
Next
Additional Comments Or Questions
Refund Amount To Customer
Refund Amount To Union (for defective products)
This is the cost of goods amount plus any shipping charges for the original order
Additional Charge To Customer
Restock Fee Charged To Customer
$5 charge per order return
Restock Fee Charged To Union
$5 charge per order return
Shipping Fee Charged To Customer
The union will not be billed for this
Shipping Fee Charged To Union
This amount will need to be marked up and should include all shipping charges
IP Return Shipping Cost
The union will not be billed for this
IP Shipping Cost For New/Replacement Product
The union will not be billed for this
Status
Please Select
Approved
Processing
Customer Needs Refunded
Customer Needs Charged
Completed (exchanged)
Completed (returned)
Accounting Code Status
Please Select
IP Error
Discretionary Return or Exchange
Restocked?
Please Select
Yes
No
Shipping Carrier
USPS or UPS
Shipping Tracking Number
Submit
Should be Empty: