Terms and Conditions
Cancellation Policy for commissioned cakes
Payment in full is required to secure your order and all sales are final. When ordering a cake, we require 3 days (72 hours) notice for any changes to your original order. PICNIC has a no cancellations policy but incase of an emergency or if your event is canceled and it’s beyond your control, we are happy to move your cake order to a later date or issue a future PICNIC credit. Thank you for understanding our policy. We will always do our best to be flexible to individual needs.
Allergies or Ingredient Sensitivities
All items are made in a kitchen shared with wheat, soy, milk, eggs, peanuts and tree nuts. If you have any major food allergies or intolerances, we are unfortunately unable to accommodate your order.
Non-Liability
In the event of a worst case scenario, PICNIC Baked Goods LLC is not liable for any non-supply. By ordering from PICNIC you are agreeing to the terms that PICNIC operates as a private pastry chef for all intents and purposes.
Ordering, payment, collection, and delivery
PICNIC is delivery preferred. If you request a pick up, you must be on time. No exceptions. Failing to be punctual may result in not getting your cake, which PICNIC Baked goods LLC is not liable for. Arrive within the stated pick up window - punctuality is expected and appreciated.
Once the order inquiry has been placed and confirmed, an invoice will be emailed to you. Payment in full is required to finalise and confirm your order. Prices are subject to change until your order is paid for. If you are buying a cake to be delivered as a gift for someone, please ensure you have their full delivery address and contact number. If the address or contact number is incorrect, this may result in a redelivery fee. Delivery fees for celebration cakes are the same as shown below.
Rimrock - free Pipes Canyon + Pioneertown - $10 Flamingo Heights + Yucca Valley - $20
Deliveries to Joshua Tree, Landers, Morongo Valley, 29 Palms and the lowe desert cities are calculated by mileage and exact address. Based on $0.67/mile + $25/hr travel time, round trip from Rimrock CA. PICNIC currently does not ship cakes.
Please note a local mobile number is required for someone at the delivery location - please state this in your order email. If you are buying an item to be delivered as a gift for someone, please ensure you have their full delivery address and contact number. If the address or contact number is incorrect, it may result in a redelivery fee. If you will not be home during the delivery window, please indicate a safe plate to leave the cake(s). Frosting does not do well in a hot place. Items will need to be refrigerated shortly after delivery so please take this into consideration if you will not be home during the delivery hours, and prepare refrigerator space. During the winter in the high desert your cakes will theoretically be fine at room temperature. During the summer (unless you have very good air conditioning - cakes will need to be refrigerated.
Cake Storage & Fresh Fruit and Flowers
All cakes with frosting/any fresh flowers should be kept in a cool place or fridge between collection and serving. We advise taking the cake out of the fridge one hour before serving to allow it to come up to room temperature. We advise serving cakes with fruit and/or flowers on the day of collection or delivery. Please note the beautiful fresh flowers are decorative and while they are food-safe, they should not be consumed and are not intended to be. In the event of failure to follow these guidlines - PICNIC Baked Goods LLC is not liable for any side effects after consumption.